Implementation Consultant

About this role

About ClearGov

ClearGov is building the modern financial operating layer for the public sector.

We help US local governments and school districts plan, budget, report, and communicate their finances with clarity and confidence. From long-term planning to financial reporting, compliance, and transparency, our platform connects the work finance teams are already doing and makes it easier to deliver for their communities.

Today, more than 2,000 public sector organizations use ClearGov, and we continue to expand our platform and reach as we grow.

Our Core Values

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Be Clear & Credible
• We are authentic in our interactions, communicating with clarity, speaking with honesty, and following through with consistency. We turn transparency into our greatest competitive advantage.

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Be Human
• We are human partners to our colleagues and customers and lead with consideration and kindness - making space for others to do the same. We turn empathy into a shared strength.

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Be Better Together
• We are committed to building an inclusive community where everyone thrives. We share successes, support each other through challenges, and show up for our teammates the way we show up for our customers. We turn togetherness into our greatest advantage and collaboration into our greatest multiplier.

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Be Honourable/Honorable
• We are responsible to our colleagues and customers. We bring our full selves to every conversation, every project, every decision, and every relationship. We act with intention, deliver on our commitments, and lead with integrity - even when no one is watching. We turn honour into the foundation that powers everything we do.

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Be Connected
• We are culture builders where people are seen, welcomed, and celebrated. We show up in every interaction - the laughs, the wins, the hard days. We turn connection into opportunities for people to feel they belong.

What Makes You a Great Fit

• You take ownership and follow through

• You communicate clearly and effectively

• You're comfortable solving problems and figuring things out

• You learn quickly and adapt as things change

• You care about the team, not just your own work

• You bring a sense of humor and perspective to what you do

About the Opportunity
We are looking for an experienced Implementation Consultant to lead the onboarding, activation, and adoption of ClearGov’s platform for state and local government organizations. This role owns two areas:
New client implementations: delivering Guided and Premium implementation services across ClearGov’s full Budgeting Suite, including Operational Budgeting, Digital Budget Book, Capital Budgeting, Personnel Budgeting, Strategic Planning, Capital Project Tracking, and Financial Engagement.
Paid professional services: including ClearGov’s Packaged Services plus paid training and guided workshops.
Implementation Consultants will remain agile and cross-trained to deliver Guided and Premium services across any additional products, modules, or solutions ClearGov develops, acquires, or brings to market in the future. You will collaborate cross-functionally with our Client Success, Product, and Support teams to deliver high-impact implementations that secure long-term partnership value. Additionally, Implementation Consultants are expected to flexibly support cross-functional needs across Finance, Product, and Commercial as they arise elsewhere in the business, helping ensure a seamless experience for customers across ClearGov.
Key Responsibilities:
Implementation

• Own the end-to-end implementation lifecycle for each new client, from configuration and training through go-live, including validating final configuration, confirming readiness, and ensuring a smooth transition to Client Success.

• Deliver Guided and Premium implementation services across the full Budgeting Suite, adapting scope, pace, and hands-on support to each client’s service tier.

• Serve as the primary client contact throughout implementation and early adoption, maintaining high-quality communication via phone, email, and virtual meetings.

• Partner with Sales to ensure smooth handoffs and alignment on implementation expectations.

Paid Services & Training

• Own delivery of all paid professional services for existing clients, including Packaged Services and custom-scoped work.

• Plan and deliver paid training, including one-on-one sessions, multi-session guided workshops, and one-to-many cohorts aligned to client budget cycles.

• Partner with CSMs and the deal desk to confirm the correct SOW and Exhibits, provide start dates through the PS workflow, and meet committed timelines once agreements are signed.

• Deliver services within agreed hours and timelines, flagging scope changes early.

Across All Engagements

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• Drive adoption through structured meeting cadences, milestone tracking, and ongoing client engagement.

• Adhere to time-tracking requirements and maintain accurate, current records of key dates, notes, decisions, and time invested.

• Monitor progress and adoption indicators to identify opportunities for additional support or services.

• Proactively identify client challenges and recommend solutions, resources, or workflow improvements.

• Contribute to retention and renewals by delivering a positive experience and measurable value.

• Share client feedback, trends, and enhancement opportunities with Product, Support, and Client Success.

• Meet or exceed implementation and services KPIs (e.g., time-to-go-live, adoption milestones, on-time delivery, utilization, and client satisfaction).

• Support the evolution of playbooks, SOW templates, training materials, and best practices across products and service tiers.

• Cross-train on and deliver services for new products as they are added to the ClearGov suite.

• Stay current on GovTech trends, financial transparency initiatives, civic engagement best practices, and accessibility standards.

• Travel to client sites (up to 20%) as needed for kickoffs,…