Implementation Consultant

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Implementation Consultant – Remote
SaaS Implementation | Client Onboarding | Project Management | Software Configuration
Position Type: Full-Time, Remote
Working Hours: U.S. Client Business Hours (with flexibility for implementation deadlines, go-live support, and client training sessions)
About the Role
At Pavago, one of our clients is hiring an Implementation Consultant to lead clients through successful software implementations—from project kickoff to post-launch adoption and optimization.
This role combines project management, business process analysis, software configuration, client onboarding, training, and technical consulting to ensure customers successfully adopt and maximize the value of the platform.
You’ll work closely with clients to understand their workflows, configure solutions that meet their business needs, coordinate implementations, and serve as a trusted advisor throughout the onboarding journey.
If you enjoy working directly with clients, solving business problems, and helping organizations successfully implement technology, this is an excellent opportunity to make a lasting impact.
What You’ll Own
Client Implementation & Project Management

Lead end-to-end software implementation projects from kickoff through go-live and post-launch support.

Manage multiple implementation projects simultaneously while ensuring timelines and milestones are achieved.

Coordinate project deliverables with clients and internal teams.

Provide regular implementation updates and communicate project status to stakeholders.

Ensure successful software adoption and customer satisfaction throughout the implementation lifecycle.

Requirements Gathering & Solution Design

Conduct discovery sessions to understand client workflows and business requirements.

Analyze operational processes and identify implementation needs.

Translate business requirements into scalable software configurations.

Recommend workflow improvements and platform best practices.

Design implementation plans aligned with client objectives.

System Configuration & Setup

Configure software based on customer requirements and business processes.

Customize platform settings and features to meet implementation goals.

Coordinate advanced configuration requests with technical teams.

Optimize system usability, efficiency, and long-term adoption.

Data Migration & Integrations

Support data migration activities including mapping, validation, and imports.

Coordinate API integrations and third-party system connectivity.

Validate migrated data and troubleshoot integration issues.

Ensure secure and accurate transfer of client data during onboarding.

Training & User Enablement

Deliver onboarding sessions for administrators and end users.

Create implementation guides, SOPs, and training documentation.

Conduct live demonstrations, Q&A sessions, and user workshops.

Ensure customers are confident using the platform after launch.

Testing, Troubleshooting & Post-Go-Live Support

Coordinate User Acceptance Testing (UAT).

Troubleshoot implementation and configuration issues.

Escalate technical challenges when necessary.

Recommend system optimizations following deployment.

Support customers throughout post-launch adoption.

Cross-Functional Collaboration

Partner with Product, Engineering, Customer Success, and Support teams.

Communicate client feedback and product enhancement opportunities.

Help improve implementation processes and onboarding experiences.

Contribute to scalable implementation standards and best practices.

Requirements
Must-Have Qualifications
Experience

3+ years of experience in:

Software Implementation

Technical Consulting

Client Onboarding

Customer Success

Experience implementing SaaS or cloud-based software platforms.

Core Skills

Strong understanding of software implementation lifecycles.

Experience gathering business requirements and translating them into technical solutions.

Excellent project management and organizational skills.

Strong client-facing communication and presentation abilities.

Experience managing multiple implementation projects simultaneously.

Technical aptitude with the ability to quickly learn new platforms.

Strong analytical and troubleshooting skills.

Experience supporting data migrations and system integrations.

Preferred Qualifications

Experience implementing:

CRM platforms

ERP systems

HRIS solutions

Project Management software

Operations platforms

Familiarity with APIs, workflow automation, and third-party integrations.

Experience in B2B SaaS or consulting environments.

Knowledge of change management and process improvement methodologies.

Experience creating onboarding materials, SOPs, and training documentation.

Familiarity with:

Asana

ClickUp

Jira

Monday.com

Trello

What Makes You a Strong Fit

Excellent communicator who simplifies technical concepts for non-technical users.

Organized and capable of managing multiple implementation projects simultaneously.

Strong problem-solving mindset with attention to detail.

Comfortable balancing technical configuration with relationship management.

Adaptable and proactive in fast-paced SaaS environments.

Ownership-driven with a strong commitment to client success.

What a Typical Day Looks Like

Lead implementation kickoff and discovery meetings.

Configure software environments based on client requirements.

Coordinate data migration and integration activities.

Deliver onboarding and user training sessions.

Troubleshoot implementation issues and provide ongoing support.

Monitor project timelines and communicate progress updates.

Collaborate with Product and Engineering teams to resolve blockers.

In short: You guide clients through successful software implementations by combining technical expertise, project management, and exceptional customer engagement.
Key Metrics for Success (KPIs)

On-time implementation and successful go-live completion

Client satisfaction throughout onboarding

User…