Implementation Consultant

About this role

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

We have a dynamic team of consultants and technologists who are dedicated to making our customers successful, but our customers' needs are getting even more sophisticated and technically complex. We are looking to add more consultative and technical muscle to the Technology Consulting team in order to solve our customers' most complex challenges through the application of thought leadership and technical domain expertise.

WHAT YOU'LL DO

Box is growing fast. Every business in the world is looking to modernize the way that they work. As the leader in cloud content management, Box has what it takes to enable enterprises to transform how people work together. We engage directly with the largest and most complex enterprises in the world. These enterprises are looking to Box and our technology to transform their business. For these enterprises to be successful, they rely on technologists who can advise them throughout the transformation.

On any day, you could be advising an enterprise on how to design an application for a custom document vault or helping a customer migrate millions of files into Box. The next day, you may be advising another enterprise on how to best integrate Box into their custom CRM. There is never a lack of technical challenges.

WHAT YOU'LL DO

Box is growing fast. Real fast. Every business in the world is looking to modernize the way that they work. As the leader in cloud content management, Box has what it takes to enable enterprises to transform how people work together.

We engage directly with the largest and most complex enterprises in the world. These enterprises are looking to Box and our technology to transform their business. For these enterprises to be successful, they rely on who can advise them throughout the transformation.

WHO YOU ARE

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

You are a customer advocate and are motivated by helping others succeed. You listen well, ask questions, and translate business needs into something that you can execute against. You build trusting relationships and are not afraid to advise a customer on how to improve their strategy when they might not be acting in their own best interest. You are comfortable being the liaison between multiple distinct teams that have competing priorities. You are persuasive, professional, flexible, and detailed, and you are ready to join a strong team that's influencing the long-term success of the company.

Here’s the fine print:

•
You have 4+ years in software implementation or Consulting.

•
You have at least 4+ years in SaaS industry

•
You have led multiple complex projects or initiatives at once while still being laser-focused on detail.

•
You are an excellent multi-tasker and thrive in a fast-paced, ever-changing environment.

•
You are experienced in customer-facing presentations and have a consistent record of working with senior leaders.

•
You can communicate complex ideas simply — and know that a confused customer is never a good outcome.

•
You lead with empathy, meeting customers where they are and building their confidence every step of the way.

•
You champion change management best practices, helping end users embrace new technology with ease.

Nice to have:

•
Experience working directly with banking and insurance clients to translate complex business and regulatory requirements into system configurations, data mappings, test plans, user…