ICT Service Delivery Manager

Over deze functie

In this role, you lead the end-user support and digital workplace services within our global ICT environment. You ensure high-quality, stable, and user-focused service delivery and combine strong people management with process excellence. By doing so, you continuously improve the workplace experience while aligning business needs with IT solutions.

**Job description**

* You lead and develop several team leads and specialists, ensuring strong ownership, accountability and continuous growth. * You are responsible for the performance of end-user support, ensuring SLAs are met and user satisfaction is continuously improved. * You drive structure and clarity by improving processes, sharpening communication and setting the right priorities in a complex environment. * Acting as the key interface between business and IT, you align priorities and translate business needs into clear actions for your team. * You define and drive the roadmap for workplace and collaboration tools, focusing on simplification, automation and improved user experience. * You strengthen digital adoption by introducing self-service solutions and increasing user knowledge through training initiatives. * External vendors and outsourcing partners are managed closely to ensure quality, cost-efficiency and reliable delivery.

Grasp the opportunity to join an ambitious and driven team with a mix of talents! Being part of a fast growing, international company, you will get tons of on-the-job-learning and acquire new insights. In addition, you will be part of a culture where passion, team spirit and open dialogue are our main drivers. And of course, on top of that, you can enjoy delicious branded snacks every day!