Human Resources Specialist- Costa Rica

About this role

Overview
The Human Resources Specialist will be responsible for administrative support to the Human Resources team for TransPerfect Connect (TPC). TPC provides language services and technology solutions for global business which includes over-the-phone and video interpretation; multilingual email and chat support; and business process outsourcing.  The HR Specialist plays an important role in providing customer service to front-line employees, supervisors and senior management regarding all HR functions which include answering employee questions, enforcing policy, and working with a variety of departments to provide the targeted outcome. The HR Specialist is a vital role to help insure smooth workflow and desired outcomes in a timely manner.

Primary Responsibilities:
On-boarding of all U.S. employees.  Assist with day-to-day operations of the HR Department, which includes clerical and administrative duties, updating and maintaining data in the personnel records and HRIS system (Workday).

Run regularly scheduled reports and assist with ad-hoc requests.

Act as a liaison with Payroll and Benefits and assist in payroll close preparation by providing relevant data (timecard adjustments, various required documents, payroll changes, etc.).

Interact with Recruitment to ensure a smooth transition from pre-hire to hire.

Assist with onboarding new employees and conduct new hire orientation.

Respond to unemployment claims and prepare employee verification requests.

Assists with answering basic and routine employee and supervisor questions regarding policies and procedures.

Answer phone calls and reply to emails.

Assist with the Open Enrollment process (schedule meetings, notify employees, coordinate with Workforce Management, prepare documents, etc.).

Prepare paychecks for distribution and mailing.

Perform other special projects or duties when required.

Job requirements
Requirements:
Bachelor’s Degree (preferred) or equivalent work experience in Human Resources or related field

0-1 years in an HR environment or recent graduate

Must have excellent written and verbal communication skills (specially in English)

Strong customer service skills

Ability to maintain a high degree of accuracy and attention to detail while working in a fast-paced environment

Ability to handle sensitive and confidential information with maximum discretion

Ability to prioritize workload and multitask effectively

Ability to work autonomously and remain calm under pressure

Professional, flexible and positive attitude

Extraordinary skills in MS Word, Excel, Outlook, and knowledge of PowerPoint

In order to apply, please submit your CV in English