HR Operations (Add‑On Services) Specialist

About this role

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Key Responsibilities

Deliver end‑to‑end Poland HR administrative services in line with agreed scope including but not limited to:Employment contract amendments or new contracts related to job change, salary change, FTE change, remote work etc.
Employment and income certificates
Statutory confirmations and statements
Year-end tax statements (PIT 11)
Social security and tax‑related registration, deregistration, data management and documentation (incl. Platnik system, ePUE platform)
Maintain the process of garnishments, cooperation with bailiffs, and deductions
Statistical and regulatory reporting for local authorities (PFRON, GUS)
Monitor Employees' periodical medical checkups and prepare required documents
Hard‑copy documentation handling where legally required (incl. Personnel Files)

Ensure full compliance with Polish labor law, social security regulations, tax rules, and documentation retention requirements
Act as a subject matter expert for Poland HR Administrative services, proactively identifying compliance risks and raising mitigation actions
Respond as subject matter expert (Tier 2) to Employees questions related to HR Administrative topics for Poland
Support audits, inspections, and authority requests by preparing accurate reports, documentation, and explanations
Execute processes with high accuracy and strong attention to detail, ensuring data integrity across HR and payroll systems
Contribute to stabilization of newly established and transitioned services and ensure smooth day‑to‑day operations
Maintain and update Standard Operating Procedures (SOPs) and desk procedures for Poland HR Administrative services
Identify process improvement and automation opportunities to reduce manual effort over time
Participate in process optimization and automation projects
Share best practices and contribute to standardization efforts across EMEA HR Administrative Services where applicable

Who You Are

Required Skills & Qualifications

Degree in Human Resources, Labor Law, Business Administration, or a related field
Proven experience in Polish HR Operations, Payroll support, or statutory administration
Hands‑on experience with local compliance‑driven HR processes in Poland (mandatory)
Knowledge of Polish labor law and employment documentation
Knowledge of Social security and tax reporting obligations
Knowledge of Platnik system and ePUE platform
Knowledge of Garnishments, certificates, and statutory filings
Experience working with global payroll providers (e.g. ADP or similar) is an advantage
Hands‑on responsibility for employee lifecycle documentation (onboarding, offboarding, contracts, benefits, terminations, work certificates)
Proven ability to manage physical HR documentation on‑site, including printing, scanning, archiving, secure storage, and traceability in line with Polish legal requirements
Experience working with Workday system is an advantage
Ability to manage manual, compliance‑critical processes with precision
Fluent Polish (mandatory)
Good working knowledge of English (written and spoken)

Core Competencies

High attention to detail, quality and due dates
Strong ownership and accountability
Ability to work independently in a compliance‑driven environment
Clear communication skills with both internal and external stakeholders
Continuous improvement mindset

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do…