HR Helpdesk (BGC Taguig) | Onsite

About this role

Work Setup: Onsite
Work Location: BGC, Taguig

Qualifications:

• College graduate in human resources, Psychology, Business Administration, or related field.

• 1 to 2 years of HR Shared Services, HR Helpdesk, CS or HR Operations experience.

• Experience with HRIS, ticketing systems or case management tools is an advantage.

• Strong communication and customer service skills.

• Ability to handle confidential employee information with discretion.

• Willing to work onsite in BGC, Taguig City.

• Can start ASAP.

Key Responsibilities:

• Respond to employee inquiries through phone, email, chat, or ticketing systems.

• Provide guidance on payroll, benefits, leave, and HR policies.

• Maintain accurate case documentation and employee records.

• Process employee data updates and HR transactions.

• Escalate complex issues to HR specialists and leaders as required.

• Meet service level agreements (SLAs) and quality standards.

• Support continuous improvement initiatives within the HR service delivery team.