HR Client Services Partner

About this role

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

We kindly ask that external recruiters, agencies, and search firms do not contact our hiring managers or employees directly regarding open positions. All candidate submissions must go through our official application process and must be made aware to our internal Talent Acquisition team to verify candidate ownership.
Unsolicited resumes or candidate profiles sent to OneDigital without a prior signed agreement will be considered the property of OneDigital. In such cases, OneDigital reserves the right to pursue and hire those candidates without any financial obligation to the agency or recruiter.

Our Newest Opportunity:
The Human Resources Business Partner leads efforts in maintaining and enhancing clients’ relationships, fostering a positive workplace culture, and ensuring compliance with employment laws and company policies. The HRBP is the main escalation point for any client related inquiries. This person acts as a strategic liaison between different internal business partners and Resourcing Edge clients. The Human Resources Business Partner assumes responsibility and accountability to meet or exceed the company’s performance goals, especially in quality, client retention and productivity. This position also maintains standard operating procedures and updates training materials.

As a key team member of Resourcing Edge (RE), the HR Client Services Partner has an integral role in supporting the mission of Resourcing Edge, to enable companies to focus on their success.

This is a fully remote position. Prior PEO experience is required.

Pay range is between $70k-$80k, based on experience.

Responsibilities

• Developing new client relationships and serve as direct contact for the client key stakeholders and decision makers.

• Provides guidance and support to client inquiries regarding payroll, benefits, human resources, and general employee relations as applicable, escalating to partnering departments as needed.

• Manage ongoing long-term client relationships by resolving issues, communicating any changes in program parameters, providing procedure updates, etc.

• Meet with assigned clients quarterly or by defined schedule to determine service quality and/or service needs.

• Ensure clients maintain a favorable perception of RE’s service delivery and quality.

• Ensuring the streamlining of information flow between clients and the organization, escalating discussions, as appropriate, regarding technology related issues, expectations, concerns, and procedural changes.

• Conduct new client orientations, including benefits enrollment, and new hire onboarding.

• Conduct demos of web and software products for prospective clients and provide software training for new clients and/or new client contacts.

• Provide training to client contacts on RE’s services, process, payroll systems, employee benefits and support procedures.

• Provides feedback and suggestions on RE products, issues, processes, and procedures to enhance efficiency and continuous improvement for service delivery.

• Evaluate, and act to improve client satisfaction with all aspects of the organization’s services by working with leadership and operations to proactively supply client needs.

• Monitor and report on open inquiry case management issues by serving as an additional escalation point to resolve client issues.

Qualifications, Skills and Requirements:

• Proficiency in Microsoft Office, HRIS systems, PowerPoint, Outlook, etc.

• Must be able to work in a fast-paced environment with the ability to multi-task.

• Must have excellent oral, written, and interpersonal communication skills.

• Must have demonstrated ability to work effectively in a diverse workforce.

Education, Training and Experience:

• Bachelor’s degree preferred; or 6+ years’ experience will be accepted in lieu of degree.

• 3+ year’s professional Operations, Client Services, Account Management and/or Sales experience.

• Demonstrated ability in customer service, and problem resolution is required.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel…