Host & Public Relations (PR) Manager

About this role

Job Description

As a Host & PR Manager, you will serve as the face and voice of our establishment, responsible for welcoming guests, maintaining a high standard of hospitality, and managing all aspects of public relations and brand image. You will work closely with the operations, marketing, and events team to create a positive and engaging customer experience.

Key Responsibilities

• Greet and interact with customers warmly and professionally.

• Manage guest seating, reservations, and special requests with efficiency.

• Build rapport with guests and VIPs to encourage repeat business.

• Plan and execute public relations strategies to enhance brand awareness.

• Represent the company at events, exhibitions, and media functions.

• Handle guest feedback and resolve issues with diplomacy.

• Collaborate with marketing on social media presence, promotions, and campaigns.

• Maintain a positive image of the company through media, community outreach, and customer relations.

• Train and lead junior hosts or front-of-house staff, if applicable.

Job Requirements

• Proven experience in hosting, customer service, PR, or a related field.

• Strong interpersonal and communication skills (verbal and written).

• Fluent in English and Mandarin (or other relevant languages, depending on target clientele).

• Confident, presentable, and outgoing personality.

• Ability to manage multiple tasks and remain calm under pressure.

• Knowledge of social media and PR tools is a plus.

• Willing to work on weekends, evenings, and public holidays.