Host / Hostess, Costa Navarino (2026)

About this role

Costa Navarino is a sustainably driven destination in the Mediterranean, located in Messinia in the southwest Peloponnese. Graced with a breath-taking seaside landscape, this is a region shaped by 4,500 years of history. The Costa Navarino philosophy is driven by a genuine desire to preserve the natural beauty and heritage of Messinia. It is currently home to four 5-star hotels, The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino at Navarino Dunes, W Costa Navarino and Mandarin Oriental, Costa Navarino at Navarino Bay. The destination comprises several distinct sites featuring five-star hotels, luxury private residences, a world-class golf experience, and many year-round activities. Navarino Dunes is home to The Romanos, a Luxury Collection Resort, The Westin Resort Costa Navarino and Costa Navarino Residences. Navarino Bay is the setting for Mandarin Oriental, Costa Navarino, W Costa Navarino and Navarino Agora, a curated marketplace. Both sites have signature golf courses, while at Navarino Hills there are two further signature golf courses. The award-winning The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino are seeking for a Host or Hostess dedicated in ensuring perfectness in every detail and customer service, creating memorable experiences, in an excellent working environment. A host / hostess monitors outlet activity and assist in the service, welcoming guests and achieving maximum guest satisfaction. They respond to guests’ queries, in a timely, friendly, and efficient manner and perform opening and closing duties as needed. Responsibilities Prepare reservation list daily and allocate tables according to outlet needs. Welcome guests and provide excellent service, maintaining all H&S rules and Brand Standards. Manage guest’s expectations, and attend to their needs, in a proactive and positive manner. Ability to manage exigent guests during rush hours, providing the best possible solution, exceeding guests’ expectations. Update guest’s profile information on GXP platform. Excellent knowledge of menu, demonstrating selling and upselling skills, as per outlet goals. Maintain high standards of personal hygiene and preserve a clean and tidy work area at all times. Communicate special requests from guests to the F&B and culinary team, regarding allergies or specific preferences, to ensure excellent customer service is provided. Carry out position allocated tasks during shift and provide a detailed handover at the end of the shift, focusing on continuous improvement on a daily basis. Assist in all BOH preparations when necessary, ensuring teamwork and effective communication is maintained. Follow all H&S rules, hotel policies, SOPs and Brand Standards at all times. Guide and encourage team to do the same. Attend all trainings and seminars provided by the company and continuously remain updated for all trends and market news Requirements Previous experience as a Host / Hostess or in a similar guest service role is preferred. High school Diploma / Associate’s Degree (IEK) or two years technical certificate (Tourism& Hospitality industry) Speak, write, and converse freely in English. Knowledge of Greek, German and/or Russian language is an advantage. Proficiency in using reservation systems and POS software is a plus. Good negotiation skills, customer service skills, including selling and upselling. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. A warm and welcoming personality, with a professional and well-groomed appearance. Availability to work flexible hours, including evenings, weekends, and holidays. A positive attitude, a passion for providing excellent guest service, and the ability to remain composed in high-pressure situations. Benefits What We Offer: Competitive Compensation Package Private Medical Plan Accommodation in the vicinity of Costa Navarino (for non-Messinian associates) Meals Provided On-site Personal & Professional Growth: Ongoing Training & Development Opportunities Potential for Task Force Assignments Abroad in Marriott Hotels Exposure to an International Work Environment Wellbeing & Perks: Use of Costa Navarino Facilities (subject to internal policies) Access to the Support Room – Online Wellness Platform Discounts at Marriott Hotels Worldwide