Home Care Agency - Scheduling Coordinator (Russian/Spanish/Creole and English)

About this role

YELM US Associates is the administrative division supporting our licensed home care agencies, Ultimate Care and Swift Home Care.

Compensation: $27.00-$28.00 plus per hour, based on relevant experience.
Location: 2169 86th Street, 2nd Floor, Brooklyn, NY 11214 (Bay Ridge)
Schedule: Monday-Friday 9:00AM-5:00PM Onsite (Overtime available to staff cases)

Responsibilities:
We are looking for individuals with both home care coordination experience and are bilingual (Russian/Spanish/Creole and English).

• Coordinate and schedule home care services based on clients’ needs, preferences, and caregiver availability.

• Assign caregivers based on skills, client compatibility, and availability, ensuring consistent and long-term placements.

• Manage a high volume of incoming calls, addressing inquiries and resolving issues promptly.

• Adapt quickly to scheduling changes caused by callouts, emergencies, or updated client needs.

• Maintain accurate and up-to-date scheduling records using HHA eXchange.

• Perform daily attendance tracking and follow up on EVV submissions or caregiver timesheets.

• Review and document temporary orders daily.

• Call existing patients monthly and document communication using internal templates.

• Mediate between caregivers, clients, and healthcare professionals to ensure clear communication and efficient service delivery.

• Provide general administrative support including answering phones, updating reports, and maintaining.
Qualifications:

• Prior home care Coordination experience (staffing cases), must be bilingual in Russian/Spanish/Creole and English

• Proficiency with HHA eXchange or similar scheduling platforms is a plus.

• Ability to demonstrate patience, care, and empathy.

• Excellent phone etiquette and communication skills.

• Must be comfortable working in a fast-paced, team-oriented environment.
Benefits
We offer the Ultimate employee perks (literally)!

• Paid Time-Off

• Medical Coverage, Vision, and Dental Benefits

• 401k Retirement plan + Employer Match

• Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance

About Us
Our mission is to provide and restore client dignity and independence in their homes through individualized care plans that reduce caregiver role strain and stress on family members while helping clients avoid nursing homes and assisted living facilities. YELM US Associates LLC is a licensed home care provider offering comprehensive home care services. We lead with our hearts to deliver top-quality, compassionate, and empathetic care.

Why Choose Us?

At Ultimate Care, we are dedicated to fostering a people-centric culture that is pivotal for success in the contemporary home care landscape. Our unwavering commitment begins with inspiring and empowering our employees to unleash their full potential. We actively pursue avenues to cultivate a dynamic learning environment, allowing our team members to explore and nurture their passions and talents. Our goal is to facilitate holistic growth, both personally and professionally, whether within the office or beyond. Join us on this journey of empowerment and achievement!
At Ultimate Care and our affiliates, we're committed to creating a diverse, inclusive, and authentic workplace. If you're enthusiastic about the role but don't meet every qualification in the job description, we encourage you to apply. You could be the ideal candidate for this or other roles!

Ultimate Care is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law.
Ultimate Care does not accept resumes from unsolicited search firms nor recruiters.