Helpdesk Technician III

About this role

<div> <div> <p><span data-contrast="auto">CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add an additional Helpdesk Technician III to our team! </span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals tell clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security.  </span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory. </span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">The Helpdesk Technician III serves as a subject matter expert for the most advanced hardware, software, and networking escalations. The ideal candidate will possess a detailed understanding of diverse IT systems, both on-premise and cloud environments, and apply that understanding to provide support to CyberSheath customer’s systems, networks, and applications. Consistently providing both excellent customer service and astute technical support is imperative to success in this role. </span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">Essential Responsibilities</span><span data-contrast="auto"> </span><span data-contrast="auto">(included but not limited to): </span><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice </span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services  that have been escalated from Tier 1 and 2 technicians</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Provide day-to-day operational support for: </span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Desktop and Server Operating Systems (Windows, Mac, Linux) </span><span data-ccp-props="{}"> </span></li> </ul> </li> </ul> <ul> <li> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5"…