Helpdesk Technician

Over deze functie

We are seeking an energetic and detail-oriented **Helpdesk** **Technician** for our 6-month-project in the pharmaceutical industry, based onsite at our Zaventem office. As part of our team, you will play a critical role in preparing and installing IT equipment for clinical studies, working closely with global operational teams, vendors, and clients.

**Job Responsibilities:**

* Oversee client project provisioning and logistics;
* Assess mobile computing needs for clinical systems;
* Provide procurement support and manage vendor relationships;
* Evaluate shipping options and handle documentation;
* Communicate project status and manage resources;
* Create and update project work plans;
* Ensure compliance with SOPs and project standards;
* Identify and resolve provisioning issues;
* Collaborate with cross-functional teams;
* Assist in project design, testing, and documentation;
* Mentor staff and support business development efforts;
* Perform additional duties as assigned.

* International work environment with multicultural teams;
* Access to LinkedIn Learning, internal mentoring programs, and the global SAI Library for AI empowerment;
* Employee Assistance Program (EAP) with psychological, legal, and financial counseling for you and your family;
* Extra vacation days, with additional days based on seniority;
* Comprehensive hospitalization and group insurance, with the option to include family members;
* Meal vouchers, referral program, and travel reimbursement (public trans port 100% reimbursed);
* Ecocheques.