Helpdesk Support Technician

About this role

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

OVERVIEW

Custom Computer Specialists is looking to hire a Helpdesk Support Technician – Level I to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for a Southeastern Massachusetts based education client. Custom is looking for an individual who will contribute to Custom’s overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.

What You'll Do:

• Providing premium, white-glove deskside support to client end users.

• Providing support to other Custom Computer divisions, including Managed Services and Project Services, as needed.

• Oversee and maintain the ticketing system to ensure efficiency and organization.

• Manage inbound tickets from initiation to resolution, ensuring timely and effective support.

• Provide in-person support for end-user devices, including computers, Chromebooks, printers, fax machines, and other peripherals.

• Provide end-user training as needed.

• Troubleshoot and resolve issues with faulty operating systems and applications.

• Provide support for A/V systems and Webex meeting technologies.

• Maintaining knowledge of current IT technologies and trends.

• Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems.

• Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.

• Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business…