Healthcare Customer Service Talent Pool - US Healthcare - Remote

About this role

HEALTHCARE CUSTOMER SERVICE & CLINICAL SUPPORT TALENT POOL
– Not a live vacancy
This is not an active vacancy. It is an ongoing talent pool for South African professionals with USA Healthcare Customer Service, Call Centre, Clinical Administration, Case Management and Client/Patient Administration or Intake experience.

We are building a pipeline of experienced Healthcare Support professionals to be considered for remote, US-based opportunities as they become available through our clients. When a suitable role opens, we will contact candidates whose experience most closely aligns with operational requirements.

ABOUT ISTA PERSONNEL SOLUTIONS
ISTA Personnel Solutions is a fast-growing, global BPO company. We are not a recruitment agency. We operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality operational support with precision, efficiency, and professionalism. We work across healthcare, ABA therapy, and broader professional services, connecting skilled South Africans with international operations that value quality and reliability.

Our clients operate in areas such as:
US Healthcare Administration
ABA Therapy Services
Elderly Home-Based Care
Skilled Nursing Facilities
Medical Case Management
Healthcare Accounts & Claims
Intake & Patient Onboarding Services

WHO WE ARE LOOKING FOR
We welcome applications from professionals with experience in:
Healthcare Inbound Customer Service
USA Healthcare Call Centre Operations
Medical Billing & Claims Processing
Case Account Management
Insurance Authorizations & Approvals
Client/Patient Intake (Healthcare or ABA Therapy)
After-Hours Healthcare Support
Patient Scheduling & Appointment Coordination
Accounts Receivable (Healthcare)
Healthcare Administrative Support
Healthcare Services in a BPO environment

WHAT WE TYPICALLY LOOK FOR
Minimum 1 year of BPO or Call Centre experience
Minimum 1 year USA Healthcare experience (for case/billing roles)
Strong verbal and written English communication skills
Confident and professional phone manner
Ability to interpret insurance details and clinical information
Strong analytical and problem-solving skills
High attention to detail and accuracy
Ability to work in a fast-paced environment
Comfortable handling escalations and sensitive conversations
Experience with Medicare, Medicaid, or US Insurance processes is advantageous
Proficiency in MS Office (Excel, Outlook, PDF systems)
Familiarity with CRM, EHR, or scheduling systems is beneficial

Roles may require:
USA EST/CST/PST hours (including night shifts in South Africa)
Rotational shifts (Monday to Sunday, depending on client)
After-hours or weekend coverage

Working hours may be subject to daylight savings adjustments.

REMOTE WORK REQUIREMENTS
All roles are fully remote. Candidates must have:

Fixed fibre internet (minimum 25 Mbps upload & download) – Rain, LTE, 5G, or similar connections are NOT acceptable
Wired Ethernet connection (Wi-Fi only will not be sufficient)
Reliable backup power to manage load shedding and outages (UPS, Inverter, Generator, Solar, etc.)
A dedicated, professional workspace

Please note: Applicants without fibre cannot be considered.

HOW TO APPLY
Submit your CV and complete the screening questionnaire. There is no closing date — this talent pool remains open. Shortlisted candidates will be contacted as suitable USA Healthcare roles become available.

We look forward to connecting with South Africa’s top healthcare support talent.