Head Of Service

About this role

Company Overview

Amperesand is reinventing how the world powers its most critical systems.

We are facing a once-in-a-generation opportunity for infrastructure disruption. Electricity demand is skyrocketing, driven by AI factories, electric vehicles, and modern industrial growth. Energy supply is shifting to incorporate a more diverse mix of resources – including solar, gas, and batteries – at a massive scale.

And yet the power infrastructure behind our latest mega-projects hasn’t meaningfully changed in nearly 100 years. Supply chains for today’s infrastructure equipment can’t match the pace and sophistication of critical energy projects. Amperesand is building hardware and software that rewrites this broken power infrastructure playbook to support a new era of energy abundance.

We’ve built a new class of intelligent, software-defined power infrastructure products leveraging a decade of advanced medium voltage Solid State Transformer research that’s now ready for commercial deployment.

Our products and solutions go far beyond the capabilities of traditional electrical equipment. We make power systems that are faster to deploy, dramatically smaller and more efficient, and capable of supporting modern, dynamic energy needs for tomorrow’s most demanding energy consumers.

Scalable in-house advanced manufacturing capability is our foundation for meeting timeline and quality expectation to serve infrastructure customers around the world.

Amperesand is led by breakthrough energy hardware development veterans and funded by top tier investors who share our vision of building a category-defining energy technology company.

With hubs in San Francisco, Reno, and Singapore, our global team is laser focused on building foundational technology to solve the most pressing problems in power infrastructure at scale.

Join us in building the power foundation of the future!

Company Overview:

Amperesand is reinventing how the world powers its most critical systems. We are facing a once-in-a-generation opportunity for infrastructure disruption. Electricity demand is skyrocketing, driven by AI factories, electric vehicles, and modern industrial growth. Energy supply is shifting to incorporate a more diverse mix of resources – including solar, gas, and batteries – at a massive scale. And yet the power infrastructure behind our latest mega-projects hasn’t meaningfully changed in nearly 100 years. Supply chains for today’s infrastructure equipment can’t match the pace and sophistication of critical energy projects. Amperesand is building hardware and software that rewrites this broken power infrastructure playbook to support a new era of energy abundance. We’ve built a new class of intelligent, software-defined power infrastructure products leveraging a decade of advanced medium voltage Solid State Transformer research that’s now ready for commercial deployment. Our products and solutions go far beyond the capabilities of traditional electrical equipment. We make power systems that are faster to deploy, dramatically smaller and more efficient, and capable of supporting modern, dynamic energy needs for tomorrow’s most demanding energy consumers. Scalable in-house advanced manufacturing capability is our foundation for meeting timeline and quality expectation to serve infrastructure customers around the world. Amperesand is led by breakthrough energy hardware development veterans and funded by top tier investors who share our vision of building a category-defining energy technology company. With hubs in San Francisco, Reno, and Singapore, our global team is laser focused on building foundational technology to solve the most pressing problems in power infrastructure at scale.

Join us in building the power foundation of the future!

Responsibilities :

Own Amperesand’s service strategy. Define the offering, service tiers, coverage model, and response and restoration commitments.

Credibility Signal. Engage with prospective customers during due diligence to drive confidence in Amperesand’s product support capabilities.

Build the organization. Stand up service engineering, field service and commissioning, technical support, service operations, spare parts and logistics, and warranty administration. Own headcount and capacity planning tied to install-base growth and contractual obligations.

Set the in-house versus outsourced model. Decide which capabilities are strategic and retained, and build, qualify, certify, and manage the third-party service provider network that delivers the rest. Own the training and certification program for technicians.

Own the service P&L. Revenue, cost structure, and margin, plus the investment case for building the organization ahead of revenue.

Make the MSA a real product. Define the tiered MSA portfolio build the underlying cost model so every commitment is fully costed and recoverable.

Stand up the service ticketing system. Select and implement the system of record for field issues from scratch — case taxonomy, severity model, SLA clocks and escalation, integration with CRM and ERP and the customer portal, and adoption across internal teams and partners.

Run the service review for executive leadership. Service issues Pareto, component failure Nevada charts and cohort reliability analysis, top-issue status and correctiveaction closure, fleet performance against contractual commitments, and service financial results.

Drive design for serviceability. Act as the service voice in specifications and design reviews. Qualifications.

10+ years in service, aftermarket, or field operations for electrical or electromechanical equipment, including 5+ years leading teams and managers.

BS in electrical or mechanical engineering, or equivalent demonstrated technical depth.

Direct experience with grid-connected equipment in commercial, industrial or utility environments — utility-scale PV or BESS inverters and power conversion systems, or adjacent capital equipment such as large UPS,…