Head of Product Communications & Storytelling

About this role

About Hello Heart:

Hello Heart is on a mission to make heart attacks a thing of the past.

We’re an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen—identifying risk up to 10 days in advance versus 10 years in traditional clinical models.

This is already working at scale. Hello Heart has been shown to reduce inpatient hospital days by 47% and deliver ~$1,800 in annual savings per member. Hello Heart is the cardiac prevention partner to over 80% of large U.S. health plans and serves hundreds of public and private employers.

We’re defining how the #1 cause of death—heart disease—is managed in the AI era. Join us.

About the Role

Hello Heart is building something rare: a platform that predicts cardiac events before they happen, at scale, with proven clinical outcomes. As our technology evolves, our story must evolve with it. This role will help shape how we communicate the full breadth of our vision—internally, with customers, and across the market—so our narrative reflects the impact we're already delivering.

That's the job.

As Head of Product Communications & Storytelling, you'll be embedded inside the Product and Technology organization, reporting directly to the CPTO. You'll understand what we're building at the deepest level—and just as importantly, why it matters to customers, members, partners, and the business.

You'll define how Hello Heart communicates its products, vision, and category across different audiences, ensuring every narrative starts with the customer problem and business impact before the technology behind it. You'll translate complex AI, clinical science, and product innovation into compelling business narratives that resonate with executives, enterprise buyers, clinicians, members, partners, employees, analysts, and the market.

This isn't a traditional Product Marketing or Corporate Communications role. It's a strategic role responsible for defining how Hello Heart is understood by customers, partners, employees, and the market.

You won't be handed polished messaging to amplify. You'll be in the room where strategic decisions are made, partnering with Product and executive leadership to define not only what Hello Heart builds but how the company, its products, and its category are understood.

We are not just launching features. We are defining Cardiac AI Prevention as a category. This person will own how that story is communicated—inside the company, with customers and partners, and publicly in the market.

Responsibilities

• Own how Hello Heart communicates its product vision, company narrative, and category leadership across every audience and customer touchpoint.

• Serve as the strategic translator between Product & Technology and the rest of the organization, ensuring complex innovation is communicated through customer value and business outcomes—not technical capabilities alone.

• Own the company and product narrative—from strategic positioning and category definition to product launches—ensuring the story evolves alongside the company, the product, and the market.

• Partner deeply with Product, Engineering, Clinical, Data Science, and executive leadership to understand not only what is being built, but why it matters, who it serves, and how it should be communicated.

• Shape Hello Heart's category narrative by developing differentiated positioning, clear points of view, and messaging that influences how the market understands cardiac AI prevention.

• Translate product innovation into audience-specific narratives for executives, enterprise buyers, health plans, employers, clinicians, members, analysts, partners, employees, and the board.

• Influence positioning, messaging, ICP, and go-to-market strategy through customer insights, market research, competitive intelligence, and close partnership with Product leadership.

• Build communication and…