Head of Engineering (Customer Journey and Monetization)

About this role

Who Are We?

Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

What We’re Looking For

As the world learns to operate in the agentic era, Postman is reinventing itself as the AI-native API platform where humans and agents can collaborate in a secure and scalable fashion. We’re building a product that provides value to developers building and consuming APIs as well as engineering leaders managing large scale distributed services alike.

We are looking for an exceptional engineering leader with a product mindset and a passion for building scalable platforms. As Head of Customer Journey and Monetization Platform, you will build the next generation of our Monetization platform. You will be responsible for leading multiple teams within Monetization Engineering. Your role involves designing, implementing, and running critical tier 0 services for the company. You will also be responsible for understanding the core customer personas and optimize their core journeys within the product, leading to stickiness, higher adoption and growth.

The ideal candidate is a strategic leader with attention to detail and a relentless drive for quality. They should be able to strike a balance between short term needs and long term objectives. They should also be able to build and motivate high performing teams, and be generous listeners to their team members and peers alike. They will have an extreme bias for action and have experience building high performance teams in an AI-first world.

The ideal candidate is also strongly aligned with our values. We create with the same curiosity we see in our users. We value transparency and honest communication about our successes and failures. We have an inclusive work culture where we value diversity of opinion. We are motivated by delivering the absolute best experience for our users.

What You'll Do

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People Leadership

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Hire, build and support multiple engineering teams. Be an effective manager of managers.

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Hire, retain and grow exceptional engineering talent

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Technical Leadership

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Provide technical leadership for the architecture and help the teams build highly secure, scalable, reliable and performant systems that can cater to the needs of hundreds of millions of developers

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Provide technical leadership to identify dependencies and review key designs to ensure consistency with architecture and support for the business

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Lead the team to deliver on multiple projects in collaboration with key stakeholders

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Build an operational center of excellence with effective observability, considerations for scale and performance and focus on quality

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Product Leadership

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Understand Postman’s core customer journeys

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Influence and collaborate with product management to create frictionless, high-impact experiences leading to stickiness, high adoption and growth

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Decision Making and Goal Setting

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Help the teams prioritize work, create a balanced roadmap

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Define, measure and own key metrics for the performance of your team and set clear expectations and goals

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Collaboration

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Work closely with senior leadership to drive org design, set and execute the roadmap and influence the strategy

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Collaborate with cross functional teams to align on goals, drive engineering initiatives, and create broad organizational impact

What You’ll Need To Be Successful

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Master’s degree in a Computer Science or equivalent industry experience

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Experience with commerce and payment platforms is a plus

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Experience leading and…