Head Housekeeper

About this role

Head Housekeeper
£14.45 per hour
30 hours per week • Alternate weekends
Ready to lead a team that truly makes a house feel like a home?
We’re looking for a motivated, hands‑on Head Housekeeper to join us at Belong and play a key role in creating a clean, safe and welcoming environment for everyone who lives, works and visits our village.

This isn’t just about checklists and rotas—it's about leading with heart, setting the standard, and taking pride in making a meaningful difference every day.

What You’ll Be Doing
Leading, coaching, and supporting our brilliant housekeeping team
Being a visible, positive role model who champions excellent practice
Making sure every corner of our village is clean, hygienic and comfortable
Creating a warm, supportive environment that reflects Belong’s values
Allocating daily cleaning and laundry tasks to maintain exceptional standards

Your Key Responsibilities

Carry out audits and routine checks to keep our communal spaces welcoming
Ensure cleaning products and equipment are stored and used safely
Manage stock levels and ordering of supplies
Build strong working relationships with colleagues, customers, families and visitors
Plan staff rotas to ensure we have the right people in the right place at the right time
Support recruitment and induction of new team members
Work with the village management team to resolve any cleaning concerns or customer feedback
Involve customers in domestic tasks where appropriate, supporting their independence
Keep furniture and equipment clean and well‑maintained, reporting issues promptly
Ensure a high‑quality laundry service and return items to the correct areas
Work flexibly to support 7‑day housekeeping cover, including sickness and holiday cover
Follow infection prevention and control procedures, including delivering training
Report safeguarding concerns immediately to senior colleagues

General Expectations

Maintain confidentiality at all times
Represent Belong positively in everything you do
Take part in meetings and ongoing personal development
Help keep our village a safe place to live and work
Follow all policies, procedures and safe working practices
Mentor and support team members, especially new colleagues
Carry out any other reasonable tasks required

We welcome applications from all eligible applicants.
Please note: we are unable to sponsor overseas staff for this role.

As part of our recruitment process, you will be required to complete an Enhanced DBS check.
You can read the DBS Code of Practice here:
https://www.gov.uk/government/publications/dbs-code-of-practice

Benefits
Paid DBS*
Enhanced pay for Bank Holidays
5.6 weeks holiday (pro rata for part time)
Every other weekend off
Real Living Wage regardless of age
Refer a friend scheme
Paid induction (3 days 9am to 4.30pm) & paid training on site
Access to on site gym
Access to Employment Assistance programme
o Confidential Counselling, Mental Health, Finance support
Full PPE and LFT & PCR tests provided on site
Access to Gain a NVQ
Career Progression
Auto Enrolment pension
Free Wi-Fi
Full Support, shadow shifts and Training
*DBS as per our terms and conditions