Hardware Fulfillment Technician

About this role

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The position

The Hardware Fulfillment Technician is responsible for imaging, testing, assembling, and packaging hardware for customers worldwide. This role requires strong technical hardware expertise—ranging from servers and desktops to IoT devices—and the ability to identify performance issues, streamline processes, and ensure every unit meets OPSWAT’s quality standards. The position supports OPSWAT’s global hardware fulfillment operations by performing QA/QC, resolving software and hardware issues, documenting fulfillment activities, maintaining technical libraries, and collaborating with internal teams to ensure efficient and accurate order execution.

Join our team and gain hands-on, multifaceted experience in a dynamic, hands-on environment. In this role, you will be directly involved in assembling advanced security devices that power critical infrastructure protection and cybersecurity solutions used by organizations worldwide. This is a great opportunity to build practical technical skills while contributing to products that safeguard critical systems against evolving cyber threats.

DUTIES AND RESPONSIBILITIES

• Contributor to the quality management system of the facility and the conformity of the product provided to customers.

• Image hardware units according to customer requirements and OPSWAT standard operating procedures.

• Configure operating systems, firmware, and applications across Windows, Linux, and other environments.

• Troubleshoot and resolve imaging or deployment errors in coordination with engineering or support teams.

• Perform QA/QC testing to ensure all hardware meets OPSWAT’s functional, performance, and security standards.

• Identify bottlenecks, performance issues, or component failures and report findings promptly.

• Recommend process improvements to increase accuracy, speed, or reliability.

• Oversee packaging and preparation of hardware for shipment, ensuring proper labeling, documentation, and protective materials.

• Document fulfillment activities thoroughly, including imaging steps, test results, and issue resolutions.

• Contributes to continuous improvements of processes or initiatives.

• Collaborate with cross‑functional teams—including Product, Support, and Engineering—to ensure timely and accurate order fulfillment.

• Resolve hardware and software issues discovered during fulfillment or through customer returns.

• Maintain compliance with industry standards and internal security requirements.

• Support audits, compliance requirements, and internal reporting related to asset utilization, loss, and cost.

PHYSICAL REQUIREMENTS

• Standing: 1/3–2/3 of the time (hardware imaging, testing, packing).

• Walking: Up to 1/3 (between imaging stations, storage areas, warehouse zones).

• Sitting: Up to 1/3 (documentation, troubleshooting, system configuration).

• Using Hands: 2/3 or more (handling small components, cabling, imaging tools, packaging supplies).

• Reaching: Frequent (accessing shelves, equipment, and storage).

• Stooping/Kneeling/Crouching: Occasional (cabling or accessing lower racks).

• Lifting:

• Up to 25 lbs (≈ 11,34 kg) frequently (hardware units, packaging materials).

• Up to 50 lbs (≈ 22,68 kg) occasionally (servers or bulk shipments).

• Vision Requirements: Close vision, color vision, and ability to adjust focus for component inspection and screen‑based work.

SPECIAL REQUIREMENTS

• Able to read and interpret technical instructions, QA procedures, operating system prompts, and fulfillment documentation, and communicate clearly while accurately documenting work.

• Proficient with imaging tools, OS configuration utilities, Windows/Linux command line functions, inventory systems, file management, and basic ticketing systems.

• Skilled in calculating quantities, interpreting system logs, and analyzing performance…