Hardware Engineering Technician

About this role

OUR MISSION

ButterflyMX is on a mission to empower people to automate property access, operations, and security from a single platform. Our products are installed in more than 20,000+ multifamily, commercial, gated communities, and student-housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate. Our features are designed for developers, owners, property managers, and tenants and our products lower operating costs and improve tenant satisfaction.

OUR SOLUTION

Developers and owners no longer need to run building wiring or install in-unit hardware. Property managers can grant building access, revoke permissions, and review entry logs from an online dashboard. Residents can open doors from their smartphones, issue visitor access, and see who is trying to enter the building.

OUR CULTURE & VALUES

Fantastic people are the key to our success. As a distributed, primarily remote workforce, we’re looking for more intelligent, passionate, collaborative, ai-forward, and down-to-earth individuals to join our growing team. We’re driven by a shared commitment to excellence and innovation, grounded in our core values: We delight our customers, We take ownership, We are a community of collaborators, We speak up, We think big and do small, and We are tenacious.

ROLE OVERVIEW

At ButterflyMX, reliable hardware is essential to delivering a dependable access control experience for our customers. We are seeking a hands-on Hardware Engineering Technician to support the Hardware Engineering and Hardware Operations teams across product assembly, testing, troubleshooting, repair, failure analysis, quality validation, supplier quality documentation, and engineering test execution.

This role sits at the practical intersection of electronics, hardware validation, manufacturing operations, field reliability, and quality improvement. The successful candidate will be comfortable working directly with electronic assemblies, intercoms, access control devices, readers, controllers, wireless hardware, test fixtures, cables, power supplies, sensors, and production or prototype hardware.

The Hardware Engineering Technician will help build and test engineering prototypes, execute defined test procedures, document results clearly, troubleshoot failed products, perform repairs where appropriate, support RMA and field-failure investigations, assist with quality and reliability testing, and help document supplier quality audits and corrective actions. This is a hands-on role for someone who is organized, detail-oriented, technically curious, and capable of turning test observations into clear, useful engineering and operations documentation.

This role is ideal for someone with strong standard electronics technician skills, good lab discipline, practical troubleshooting instincts, and the ability to work across Engineering, Operations, Quality, Manufacturing, Support, and external suppliers.

RESPONSIBILITIES

- Assemble, Configure, and Prepare Hardware

- Assemble, modify, and configure prototype and production hardware.

- Perform soldering, wiring, labeling, fixture setup, and rework.

- Track serial numbers, revisions, configurations, and build status.

- Execute Testing, Validation, and Reliability Support

- Perform electrical, functional, environmental, and reliability testing.

- Support EVT, DVT, PVT, pilot, and production readiness testing.

- Record measurements, anomalies, photos, logs, and pass/fail results.

- Troubleshoot, Analyze, and Repair Failed Products

- Diagnose failed assemblies, field returns, and intermittent hardware issues.

- Investigate electrical, mechanical, thermal, installation, and manufacturing failures.

- Document root cause, repair actions, and final disposition.

- Support Quality, Supplier, and Corrective Action Processes

- Support inspections, supplier audits, quality reviews, and defect investigations.

- Document findings, defects, containment actions, and corrective actions.

- Verify supplier, production, and engineering corrective-action effectiveness.

- Maintain Lab, Fixtures, Equipment, and Documentation

- Maintain safe, organized, ESD-compliant lab and test areas.

- Set up, track, and maintain tools, fixtures, and equipment.

- Create work instructions, test procedures, checklists, and repair guides.

- Partner Across Engineering and Operations

- Support Engineering, Operations, Quality, Supply Chain, and Support teams.

- Assist prototype builds, pilot builds, supplier evaluations, and investigations.

- Communicate findings, risks, blockers, and recommended next steps.

- Solve Practical Problems with Ownership and Tenacity

- Diagnose ambiguous issues across hardware, firmware, manufacturing, and installation.

- Escalate problems with evidence, data, and proposed actions.

- Own assigned builds, tests, investigations, documentation, and repairs

REQUIREMENTS

- Hands-on electronics technician experience in engineering, manufacturing, test, repair, quality, or lab environments.

- Ability to read schematics, drawings, work instructions, test procedures, and basic mechanical documentation.

- Working knowledge of PCBs, components, cables, connectors, power systems, sensors, controllers, and embedded hardware.

- Proficiency with standard lab tools, soldering, wiring, rework, inspection, assembly, and repair.

- Ability to troubleshoot board, cable, connector, assembly, configuration, and system-level issues.

- Strong documentation discipline for test records, repair notes, inspection findings, photos, logs, and issue summaries.

- Comfortable with spreadsheets, ticketing systems, shared documentation, test logs, and basic data tools.

- Detail-oriented, safety-conscious, ESD-aware, organized, independent, and collaborative across remote…