Guest Services Event Staff - Bowery Presents | Under the K Bridge

About this role

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

GUEST SERVICES STAFF - Under the K Bridge

ID CHECKER/TICKET SCANNER

The ID Checker/Ticket Scanner is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. The Usher/Ticket Scanner is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise.

Essential Functions:

• Check IDs of individuals attending the event.

• Organize and distribute 21+ and VIP wristbands.

• Be familiar with state and federal laws surrounding valid forms of ID for entry and alcohol purchases.

• Report any activities or behaviors that conflict with facility/event policy or code of conduct to ID Supervisor or Event Manager.

• Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).

• Communicate in a professional manner with other building staff, guests, and supervisors on important information.

• Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements.

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency