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Guest Relations Ambassador

SOFITEL · Mumbai, Maharashtra · 2026-07-22

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About this role

Job Description The Guest Relations Associate is responsible for creating memorable and personalized experiences for guests throughout their stay. The role focuses on ensuring guest satisfaction, handling guest requests and concerns efficiently, and maintaining the luxury service standards of Sofitel. The associate acts as a key point of contact for VIP guests, long-stay guests, and all special arrivals while promoting the brand’s French art de vivre and hospitality values. Key Responsibilities…

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