Growth Marketing Operations Manager

About this role

What you’ll be part of

Garner is on a mission to transform the U.S. healthcare system — and we’re the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster.

The result is a rare “win win” — better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you've ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that. You'd be joining a team fundamentally reimagining healthcare in the U.S. — and using AI to scale that impact further and faster than anyone else can.

About the role:

We are seeking an exceptional Growth Marketing Operations Manager to join our Growth Marketing team to build the foundational systems and operations that will support our full client book of business as we scale – creating a center of excellence for program management, data attribution, maximizing the ROI of our investments, and driving innovation in our data & marketing tech stack. This role will report to the VP of Growth Marketing.

The Growth Marketing Operations Manager will build the workflows & systems to manage our rapidly growing client book of business across email, SMS, direct mail, print, and swag channels. This position will work closely with the rest of the Growth Marketing team, Client Management, Revenue Operations, and Data. You will lead building the automated and efficient processes and tools (including leveraging AI) we need to rapidly scale. This is a high-impact role at the heart of our growth engine - helping us engage more members, deliver a first-class member experience, and improve health outcomes at scale.

Where you will work:

If HQ: This role will be based in our New York City office (in the Financial District). You must be willing to work in the office 3 days per week on Tuesday, Wednesday and Thursday.

What you will do:

• Lead campaign operations and tracking – building automated workflows and ensuring flawless campaign execution + QA across email, SMS, direct mail, print, and swag channels

• E.g., Best practice set up for campaign & journeys in our email & SMS platform Iterable

• E.g., Building automated QA processes for our email, SMS, and direct mail campaigns

• E.g., Ensuring scalable with our direct mail / print & swag vendors, including setting up self-service for Client Success Managers

• E.g., Updating & managing our member marketing asset library at scale as our product evolves (e.g., handout designs, email copy docs, slide decks across our product types and clients - in Figma, Google Slides, Google Docs, Contentful/Webflow)

• E.g., Managing how we track client consent & requirements in our back-end systems and flow those data fields & requirements through to our multi-channel marketing campaigns

• Own Growth Marketing UTM tracking & data attribution to analyze channel and campaign performance, identify trends, and uncover optimizations.

• Support managing our marketing programs budget, ensuring investments exceed ROI targets, and deliver performance insights to continuously improve spend efficiency

• Own and evolve our Marketing Tech stack by partnering with Engineering, Data, and RevOps drive the marketing technology strategy, roadmap, and AI innovation

• Design & document new processes to map out the detailed logic & handoffs to cross-functional partners (e.g., Client Success, Product / Data / Eng)

• Automate workflows and build AI tools for engagement marketing to make us more efficient in how we serve our clients and work with stakeholders

What you will bring to the team:

• 4-5+ years of experience in Marketing Operations or related roles (e.g., Revenue Operations)

• Deep familiarity with email & SMS campaign builds & automation platforms – preferably Iterable

• Familiarity with HTML/CSS for basic email template customization

• Design experience for marketing collateral (e.g., Google Slides, Figma)

• Results-oriented strategic thinker & analytical problem solver who can break down ambiguous, complex problems, proactively identify opportunities, and translates vision into action - all while managing multiple complex initiatives simultaneously

• A self-starter with the ability to “roll up your sleeves” and juggle multiple priorities & deadlines, doing whatever is necessary to ensure company success; thrives in a fast-paced, dynamic start-up environment

• A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.

Authorized to work lawfully in the United States of America as Garner does not engage in immigration sponsorship at this time

This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.

Platforms we use

• Iterable, Figma, Google Drive / Slides / Docs, Snowflake, Salesforce, Looker, Asana, Ravenna, DubCo, Vimeo

Please note: we are unable to sponsor or take over sponsorship of an employment visa at this time.

What you'll get here:

You’ll work on problems that matter, at a company working to change healthcare at scale. You’ll work at the intersection of AI and systemic healthcare reform, where the problems we solve are as interesting and compelling as the mission.

At Garner, you’ll take on real, ambitious problems with real ownership and autonomy, alongside exceptional, principles-based people who genuinely want you to win. It’s demanding by design. You’ll be challenged to stretch beyond what you thought…