Global Product Owner / Global Head of Entity Management

About this role

At GoGlobal, the Global Product Owner (GPO), Entity Management (EMT) owns the EMT product end to end — its global scope, standards, commercial logic, processes, and economics. Reporting to the Chief Delivery Officer, you are accountable for the growth, profitability, and reputation of EMT worldwide.
This is a leadership role whose primary objective is business growth through flawless delivery. You are the senior product and delivery voice for EMT in the market — client-facing, trusted by prospects and key accounts, and the partner of choice for Revenue and Sales in winning and expanding business. As the ultimate subject-matter expert for EMT, you stay close to market trends and customer demands and translate them into how the service is designed, packaged, priced, and delivered.
You lead the EMT function globally through the Global Process Manager (GPM), the Regional Product Owners (RPOs), and the Outsourcing Control (OC) leads. You build the delivery organisation to meet both market opportunity and client expectation, set and defend global standards as the foundation for scalable and sustainable delivery, and act as an inspiring leader for the teams who deliver EMT every day.
Roles & Responsibilities
Commercial Leadership & Growth
• Act as the senior, client-facing product authority for EMT: anchoring strategic client engagements, pitches, high-stakes decisions, and escalations.
• Partner with Revenue and Sales as the expert in the room — qualifying opportunities, shaping scope and pricing, and helping convert and expand accounts.
• Define and evolve the commercial logic — packaging, bundling, premiums, and guardrails — so EMT can be sold and delivered profitably at scale.
• Own the reputation of the EMT product in the market.
Product Strategy & Standards
• Own the global scope, service definitions, and standards for EMT — what is in, what is out, and how it is delivered.
• Set global execution standards, SLAs, and compliance expectations across all regions and delivery models.
• Drive consistency of delivery across regions while enabling them to flex within agreed guardrails.
Market Insight & Service Design
• Act as the ultimate subject-matter expert for EMT, maintaining a deep, current view of market trends, competitor moves, and evolving customer demands.
• Translate market and client insight into the design of the service and the delivery organisation, so the function is structured to meet both demand and expectation.
• Shape the product roadmap and delivery-model choices (in-house, outsourced, automated) to capture growth opportunities.
Process Standardisation & Continuous Improvement
• Set the global EMT operating model and process standards; approve processes, SOPs, and control frameworks before they enter delivery.
• Direct the Global Process Manager (GPM) on process design, standardisation, controls, and scalability — turning product intent into repeatable, executable delivery.
• Support the enterprise AI direction and drive its adoption within EMT to enable scale and quality.
Cost Management & Commercial Sustainability
• Own product-level cost-to-serve for EMT, driving efficiency, productivity, and long-term economic sustainability.
• Make deliberate trade-offs across scope design, automation, sourcing, and delivery-model choices to keep delivery economics healthy as the product scales.
• Diagnose cost pressures, identify root causes, and lead corrective action, supported by Finance on modelling and analysis.
Regional Delivery Governance & Team Leadership
• Lead all Regional Product Owners (RPOs) for EMT as their global head, holding them and the Outsourcing Control leads accountable for regional delivery outcomes and economics.
• Provide the framework within which regional autonomy — in-house versus outsourced mix, capacity, and hiring proposals — is exercised, and arbitrate cross-regional or peer-function disagreements when escalated.
• Lead, mentor, and develop the GPM, RPOs, and OC leads; build product, commercial, and delivery capability across the global EMT team.
Scope & Commercial Governance
• Propose and own changes to product scope, service tiers, and commercial logic, routing them through the agreed approval framework for impact assessment and implementation readiness.
• Support enabling functions on scope-to-catalogue mapping, SKU registration, and pricing alignment.
• Validate post-implementation effectiveness of scope and commercial changes through defined metrics, and refine where needed.
Compliance, Audit & Risk
• Set the global compliance posture for EMT across company law, corporate-governance codes, and statutory filing and corporate-secretarial requirements.
• Ensure EMT delivery maintains internal controls and regulatory adherence in every jurisdiction the product serves.
• Engage with internal and external audit on EMT product-level matters.
Cross-Functional Collaboration
• Work closely with the Chief Delivery Officer, peer Global Product Owners, Revenue, Technology, and the enabling functions across Delivery.
• Represent the EMT product in cross-functional and executive forums.
Key Performance Indicators
• Revenue growth and win rate for the product.
• Retention and net revenue retention (NRR).
• Margin and cost-to-serve.
• Delivery SLA attainment and quality.
• Client satisfaction (NPS).
Requirements
• Bachelor’s degree in Law, Business, or a related field; a Chartered Secretary / governance qualification (ICSA / CGI) or a legal / corporate-governance background preferred. MBA or equivalent is a plus.
• 15+ years of experience in entity management, corporate secretarial, or corporate-services operations, with at least 5 years owning a product, service line, or regional / global function end to end.
• Managing Director–level leadership experience, with the gravitas to operate as a senior commercial and product leader.
• Track record of driving growth — revenue, win rate, retention, and expansion — not only delivery.
• Experience running a service-line…