Global Hotel Operations Specialist

Over deze functie

Location: Hoofddorp, the Netherlands (No visa sponsorship available)
Hours: 36 hours/week | Rotating shifts: morning, evening & weekends | On-site
Salary: €2,800–€3,360 gross/month (based on 36 hours/week)
About the Role
Get-e is scaling quickly, and we're looking for driven, adaptable team players to grow with us. As a Global Hotel Operations Specialist, you'll sit at the core of our 24/7 international service team, managing hotel accommodation bookings for airline crews and clients across the world. You'll work directly with hotel suppliers and PMS/booking systems to secure availability, resolve allotment and rate issues, and keep crew accommodation running without disruption in a fast-paced, multicultural environment.

If you're someone who thrives under pressure, enjoys solving supplier and booking problems, and brings a can-do mentality to every shift, we'd love to meet you.

What You'll Do
Manage hotel bookings, room allotments, and rate/availability across a global hotel network.

Liaise directly with hotel suppliers to resolve availability conflicts, rate discrepancies, and last-minute changes.

Monitor cut-off dates, no-show/cancellation policies, and contract terms to avoid service or cost exposure.

Support crew accommodation logistics, including duty-of-care requirements (rest periods, curfews, proximity to airport/duty).

Perform quality checks on booking details and hotel data accuracy in our systems.

Communicate with clients and hotel partners in a professional, empathetic manner across multiple channels.

Identify recurring supplier or booking issues and propose process improvements.

Collaborate with international teammates and internal teams (Client Services, Hotel Management) in a fast-paced environment.

What You Bring
Fluent English speaker; additional languages are a plus.

Prior experience in hotel operations, reservations, or hospitality (e.g. front office, revenue/reservations, or a hotel-facing role at a travel/DMC/OTA) is strongly preferred.

Familiarity with hotel PMS, channel manager, or GDS/OTA booking systems is a plus.

Understanding of hotel industry terms and mechanics (allotments, rate parity, cut-off dates, no-show policy) is a plus.

Strong written and verbal communication skills, especially for supplier negotiation and issue resolution.

Comfortable with rotating shifts (including weekends).

Bachelor's degree (or equivalent Dutch HBO-level thinking/working) — hospitality/hotel management background is a plus.

Team spirit and a proactive, problem-solving attitude.

Besides an exciting and dynamic job, we provide you with the following:
Gross monthly salary of €2,800 - €3,360 based on 36 hours/week.

7-month contract with base salary increase upon extension.

NS Business Card or travel allowance.

25 vacation days (full-time basis).

8% vacation allowance (paid in April).

Furthermore, we provide you with other benefits:
Discounted warm Muscle Meals.

2 free cab rides per year from Get-E.

Biannual company parties.

Fresh fruit and fair-trade coffee with freshly roasted beans.

Friday afternoon “borrel” to wrap up the week.

Access to our in-house gym

Ready to build your future with Get-e?
Apply now and join a fast-growing, global team that values hard work, flexibility, and ambition.