Global Head of Business Development, Medical Devices - Business Assurance

About this role

The role reports to the Global Head of Medical Devices, Business Assurance.
Main purpose of role

• Define and drive the global business development agenda for SGS Medical Devices, identifying growth opportunities across medical schemes, markets and customer segments.

• Lead the Global Medical Business Development team and provide business development support, coordination and enablement to country, Delivering Office (DO) and Hub sales teams, without direct or indirect line management responsibility for those teams.

• Translate market, client, competitor and regulatory insights into scalable service propositions, go-to-market priorities and strategic growth initiatives.

• Act as the bridge between global business development, country sales, marketing, technical, regulatory and operational teams to support effective local execution and sustainable growth.

Defined responsibilities, authorities and accountabilities
The role encompasses a wide range of responsibilities, including but not limited to the following:

• Define and maintain the global business development roadmap for all Medical schemes, aligned with the Medical Devices strategy and growth priorities.

• Lead the Global Medical Business Development strategy and coordinate business development initiatives across countries, DOs and Hubs.

• Build a structured view of market trends, client needs, competitor activity, regulatory developments and pricing dynamics to identify and prioritise growth opportunities.

• Develop business cases and coordinate the incubation, launch and scaling of new or enhanced Medical certification schemes and service offerings.

• Identify and develop opportunities in emerging markets, new customer segments, strategic partnerships and cross-SGS collaboration.

• Shape clear value propositions, positioning, pricing principles and go-to-market toolkits in collaboration with Marketing, Technical, Regulatory, Operations and Finance.

• Support country, DO and Hub sales teams in translating global priorities into local business development plans, customer ownership, pipeline conversion and delivery of sales targets.

• Animate the international Medical sales and business development community through regular forums, best-practice sharing, targeted training, opportunity reviews and reusable commercial tools.

• Coordinate support for strategic, complex or multi-country opportunities, connecting local sales teams with the relevant technical, regulatory, pricing and operational expertise; participate selectively in priority client engagements where global support adds value.

• Facilitate transparent sharing of qualified opportunities and market intelligence across the network and promote consistent use of relevant CRM and reporting platforms.

• Represent SGS in selected external forums, conferences and industry events to strengthen market insight, partnerships and brand visibility.

• Ensure business development initiatives balance growth potential with regulatory, impartiality, integrity, capacity and delivery requirements.

• Provide market and demand insight to support capacity modelling, subcontractor strategy and long-term workforce planning with Operations and Delivery.

Areas of accountability as member of the Global Leadership Team

• Member of the Global Medical Leadership team for Medical Devices, where proactive input, reporting or data must be delivered on a regular basis, within area or responsibilities.

• Drive and deliver projects proactively, without delay, within areas of responsibilities - taking full ownership from initiation through implementation.

• Own and lead processes, ensuring regulatory, commercial, and operational alignment – within areas of responsibility.

• Lead continuous improvement initiatives, within area of responsibilities, across Medical Devices.

• Collaborate closely with relevant line managers across the business, to ensure seamless handover from contract review to delivery.

• Support recruitment, onboarding, qualification, and competence management of personnel within area of responsibilities.

• Ensure teams operate in full compliance with SGS integrity policies, impartiality requirements, and confidentiality obligations.

• Maintain strong relationships with internal and external stakeholders and contribute to regulatory and accreditation readiness activities.

• Secure adequate resources for conformity assessment activities across all Medical schemes, within areas of responsibilities.

• Drive standardisation and harmonisation of processes across schemes and regions – within areas of responsibilities.

• Accountable for the activities and decisions taken by the notified body, including contractual agreements.

Skills & Knowledge

• Demonstrated expertise in global business development, market development, portfolio growth and go-to-market coordination within medical devices or the TIC industry.

• Understanding of MDR/IVDR and international regulatory frameworks.

• Strong capability in market intelligence, opportunity assessment, business case development, service proposition design, positioning and pricing.

• Ability to influence, enable and coordinate country sales teams in a matrix environment without formal authority.

• Strong facilitation, communication, negotiation and stakeholder engagement capabilities across commercial, technical, regulatory and operational functions.

• Demonstrated ability to work proactively and independently, taking ownership of global initiatives from concept through implementation.

• Strong organisational, project and change management capabilities.

• Strong commercial acumen and deep appreciation of the TIC industry.

• Familiarity with conformity assessment procedures and Notified Body operations.

• Multilingual proficiency and cross-cultural experience.

Experience
Essential

• Minimum of 5 years in business development, market development, portfolio management or a comparable growth role within the medical device TIC…