Global Communications Ops Manager

About this role

We’re Heidi.

We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.

Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.

We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.

If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.

A BIT ABOUT THE COMMUNICATIONS TEAM

We're the voice of Heidi to the outside world, responsible for building and protecting our reputation. We turn what's happening inside the company into impactful stories that land with media, clinicians, patients and the world.

We work across markets, turning our global narratives into highly localised stories, whether its press releases, thought leadership or internal messaging. We move fast, but we think long and hard.

Our Communications team is small but mighty. We manage big strategic global projects, from market launches to major product announcements, but we’re also responsible for the unexpected ad-hoc tasks that come from working across a 600-person global team.

You will be the person to help us triage each request, and who steps back to see how it fits into the bigger picture.

THE ROLE

We're looking for an operations expert to help scale the Communications team's impact across a fast-growing company. You'll bring order to the team’s workload and own the workflows that keep our messaging consistent, both internally and externally, across the team and our biggest stakeholders, customers and the public.

You're the operational backbone that lets the team focus on delivering the message. Your job is to build the frameworks that let Comms think ahead to the next 6 months, not just get through the week.

Reporting into the Head of Comms, this is a hands-on role for someone who loves a good story, but gets just as much satisfaction from building the machine that gets it out the door.

WHAT YOU’LL DO

OWN THE OPERATING RHYTHM

Own end-to-end ops: build cadences, trackers and meeting rhythms; refine reporting and alignment rituals so the right people get the right info at the right time. Keep daily work, review cycles and deadlines moving, and turn comms plans into action.

COMMS OUTPUT PRODUCT & QUALITY

Anything going out under Heidi's name moves through you. From intake through to release, you’ll check everything against regulatory and brand standards before it ships. You’ll bring sharp editorial judgment grounded in strong media relations and writing craft.

CAPACITY MANAGEMENT

You know what the team has capacity for and what should wait. When priorities collide, you make the call.

MANAGE OUR PARTNERS

Have oversight over the budgets and delivery frameworks for PR agencies, vendors and partners.

BE THE CONNECTIVE TISSUE

The link between comms, brand, field and product marketing teams. Coordinating cross-company projects and flagging issues early; translating commercial and clinical updates into a comms plan people can act on.

SYSTEMS & METRICS

If something happens twice, you build the template. You know how to use AI tools to move faster, and you track performance against the goals we've set, but keep iterating as Heidi grows.

WHAT WE’RE LOOKING FOR

- 5–8 years' experience in business operations, communications strategy or consulting within a fast-scaling tech environment

- Proven ability to step into ambiguous operational challenges and structure clear, scalable systems

- Comfort using data to validate the efficiency of communication channels and programs

- Experience partnering directly with executive leadership, founders and cross-border teams

- A strong affinity for turning dry metrics or long documentation into clear, visual internal storytelling

- Experience in a scaleup, agency or in-house comms team

- Proven experience managing external partners such as PR agencies, freelance writers and media contacts

- Calm under pressure and excellent at managing multiple priorities in fast-moving environments, including live news cycles

- Strong systems thinker with a do once, build it properly mindset

- Strong experience using project management tools to manage comms workflows, ideally Linear and Notion

- Clear, confident internal communicator

- Genuinely strong editorial judgment and care for accuracy

- Proactive, accountable and highly organized

- Comfortable using AI tools to move faster, or excited to learn

How we show up

- Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.

- Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.

- Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.

- Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.

- Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.

- Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be…