German Healthcare Technology

About this role

The project offers a comprehensive range of technologies and services for reliable and user-friendly injection systems for self-medication.
Its customers are pharmaceutical and biotechnology companies that develop, manufacture and distribute drugs for injection.

Phone, email and chat support for customers regarding insulin pumps and related accessories.
• Providing information about the company's products and services.
• Assisting customers in connecting insulin pumps to apps on smartphones.
• Handling customer service requests with a high level of empathy and customer focus.
• Assisting customers in using and managing the insulin pump effectively.
• Documenting and tracking customer requests in the SAP CRM system.
• Escalating unresolved issues to higher-level support or management, if necessary.
• Working with local 2nd level support and other departments to resolve customer issues.

Requirements

• Native level of written and verbal communication skills in German

• Availability to work in rotating shifts;

• Good computer skills;

• Excellent communication and interpersonal skills and team spirit;

• High School Diploma

• EU passport/ID or a portuguese resident card
Benefits

• Attractive salary package.

• Relocation package.

• Paid flight tickets.

• Private Health Insurance from day one

• 1st 2 months office, then remote possible with good performance.

• Agents can be asked to office for meetings, trainings, etc. in Lisbon

• Extra performance-based bonuses.

• Permanent employment contract.

• Paid training and ongoing support.