German Customer Support Specialist

About this role

As a Customer Support Specialist, you will work directly with HubSpot customers across phone, chat, and web channels to resolve product-related queries as a trusted advisor. You'll deliver a human and proactive support experience, applying creative problem-solving to help customers optimise their use of HubSpot tools and grow their businesses. Collaboration within a dynamic team environment will foster a positive, inclusive culture where continuous learning and feedback are encouraged.

We’re a hybrid team, with this role being open in our Dublin office, with remote and flex options available for anyone based in Ireland

We are looking for people who:

• Are fluent in English and German

• Have a minimum of 1 year of experience in a customer support or technical support role, preferably within a software or technology company

• Have a strong foundation in technical troubleshooting and enjoy delving into complex technical queries

• Are adept at understanding and using product documentation to resolve customer issues effectively

• Are self-motivated, always curious, and consistently eager to learn, with a growth mindset

• Enjoy developing technical skills and acquiring comprehensive knowledge of our product and related technical concepts

• Demonstrate a strong customer-first mentality and enjoy helping others by adding long-term value

• Thrive in a dynamic and collaborative environment and are comfortable with ambiguity

• Embody our HEART values and contribute positively to our company culture

In this role, you will:

• Utilise phone, live chat, and web tickets to partner with customers, effectively resolving issues and adapting to fluctuating inquiry volumes

• Apply business acumen to customer situations to proactively identify challenges and opportunities

• Remove technical barriers for customers and guide them through various tools within HubSpot

• Independently utilise support resources and tools to comprehend new and technical information

• Implement troubleshooting frameworks to test, replicate, and investigate technical queries, minimising escalations and resolution time

• Identify and diagnose software issues to enhance the product experience for customers

• Deliver thoughtful, empathetic, and comprehensive resolutions tailored to each customer, facilitating their business growth

• Collaborate within HubSpot to deepen customer engagement with our platform and enhance the overall customer experience

• Serve as a role model and trusted advisor, demonstrating a customer-first mindset and taking ownership of even the most complex and sensitive issues

Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Individual compensation packages are determined using objective, role-related criteria, which may include skills, experience, qualifications, and other job-related factors.

This resource will help guide how we recommend thinking about the range you see.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.

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Annual Cash Compensation Range:
€32.000—€44.000 EUR

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