German Customer Support Specialist

About this role

Support customers throughout their online order journey, handling inquiries related to deliveries, payments, returns, and account issues while ensuring a high level of service and data security.

Key Responsibilities
Manage customer interactions via phone, email, and chat
Handle orders, refunds, shipping issues, and payment queries
Liaise with internal teams, couriers, and partners
Resolve complex cases and escalate when needed
Maintain high customer satisfaction and meet KPIs

Requirements
Fluent German + strong English (C1)
Strong communication and problem-solving skills
Detail-oriented and able to work under pressure
Team player with a proactive mindset
Flexibility for shift work

Working Hours
40h/week, rotational shifts
Monday–Sunday, 07:00–24:00

Benefits
Without accommodation: ~€1,523
With accommodation: ~€1,200 + housing
Meal allowance (€7/day)
Performance bonus up to €150
Health insurance from day one
Paid holidays + bonuses

Training
15–20 days (Mon–Fri, 09:00–18:00, in English)

Contract
Fixed-term (~12 months), with potential to become permanent