German Customer Support & Sales Specialist

About this role

We are currently looking for German-speaking Customer Support Specialists to join an international customer service project supporting customers in the German-speaking market.
In this role, you will assist customers with a wide range of service, billing and technical inquiries, provide professional solutions to their questions and complaints, and ensure a positive customer experience throughout every interaction.
The position also includes a sales and cross-selling element, giving you the opportunity to identify relevant products or services based on each customer's needs.
This is a great opportunity for someone who enjoys communicating with customers, solving problems and working in a dynamic, international environment.
Responsibilities

• Provide professional customer support in German, assisting customers with their questions and requests

• Handle technical, billing and service-related inquiries and provide appropriate solutions

• Manage customer complaints professionally and ensure timely resolution

• Troubleshoot customer issues and escalate cases when required

• Accurately record and document all customer interactions

• Collect all necessary information to support effective case resolution

• Identify and communicate relevant sales and cross-selling opportunities during customer interactions

• Maintain up-to-date knowledge of products, services and processes

• Follow established quality standards, internal procedures and customer service guidelines

• Ensure compliance with GDPR, consumer safety requirements and internal policies

• Escalate product safety or regulatory concerns through the appropriate channels

• Identify recurring customer issues and share feedback to support continuous improvement

• Represent the brand professionally and contribute to a high-quality customer experience

Requirements

• C1 level of German – both written and spoken

• B1 level of English

• High School Diploma

• Previous customer service or sales experience is preferred but not required

• Strong communication and interpersonal skills

• Customer-oriented mindset with a professional and positive attitude

• Ability to handle complaints calmly and effectively

• Strong problem-solving and troubleshooting skills

• Comfortable identifying sales and cross-selling opportunities

• Good organizational skills and attention to detail

• Ability to follow structured processes and quality standards

• Willingness to learn and develop within a dynamic customer service environment

Working Hours

• Full-time position

• Working schedule based on business requirements

• Candidates should be flexible regarding working hours and potential schedule adjustments
Training

• Comprehensive paid training will be provided before taking over customer interactions independently

• Training will prepare you for customer service, technical and billing inquiries, complaint handling, products and processes

• Candidates will also receive guidance on sales and cross-selling techniques

• Further details regarding the exact training schedule will be provided during the recruitment process
Benefits

• €1,280 gross monthly salary

• Performance bonus of up to 10% of gross salary after 3 months, based on KPI performance

• Sales bonus with no monthly limit, averaging approximately €200 per month

• €2,000 signing bonus, paid in 6 installments (€300 x 5 + €500)

• First installment paid at the end of training

• €80–€100 monthly meal allowance, depending on the number of days worked during the month

• Health insurance through Generali

• Multisport and/or Coolfit card

• Access to a learning and development platform

• Opportunity to develop your customer service and sales skills in an international environment

Why Join Us?

• Work in an international, customer-focused environment

• Use your German language skills on a daily basis

• Combine customer service, problem-solving and sales in one role

• Benefit from a competitive bonus structure with additional earning potential

• Receive structured training and ongoing learning opportunities

• Develop your professional experience in customer service and sales

• Join a supportive environment where communication, problem-solving and customer satisfaction are highly valued