German Customer Support Advisor - WFH in Portugal

About this role

RESPONSABILITIES:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times

• Responding promptly to customer inquiries

• Communicating with customers through various channels email, phone and chat

• Acknowledging and resolving customer complaints

• Knowing our products inside and out so that you can answer questions

• Processing orders, forms, applications, and requests

• Keeping records of customer interactions, transactions, comments, and complaints

• Communicating and coordinating with colleagues as necessary

• Providing feedback on the efficiency of the customer service process

• Managing a team of junior customer service representatives

• Ensure customer satisfaction and provide professional customer support

REQUIREMENTS:

• Native or near native level of German

• Good level of English

• Availability to work from home in a quiet environment

• Previous experience dealing with public will be a plus

Originally posted on Himalayas