General Manager

About this role

Overview

Green Thumb is proudly on a mission to promote well-being through the power of cannabis. We are looking for a General Manager at RISE Dispensary to lead, manage, and inspire a diverse team in driving results and delivering memorable, positive consumer experiences. All dispensary activities related to the customer journey, inventory operations, safety & compliance, and team member experience are under your direction. With training, coaching and development, a team of Leaders and Team Members will grow under the General Manager’s leadership. The General Manager serves as an ambassador in delivering lasting social change in our communities.

Competencies

• Drives Results: Challenges and inspires a team to exceed results expectations. Consistently executes against company strategy, state regulatory requirements and local operations plans.

• Adapts to Change: Communicates the “why” to the team and aligns them with the Green Thumb’s Mission, Vision, Values, Priorities, and Behaviors. Is a change champion who helps the team navigate through change.

• Business Insight: Optimizes outcomes by leveraging data, understanding the story behind the numbers, and translating into behaviors and actions for the team.

• Customer Focus: Leverages data to understand customer needs and acts on it. Improves the consumer journey by increasing efficiency and empowering the team.

• Collaborates: Speaks to people, with actionable and respectful feedback, and coaches others to work collaboratively. Communicates effectively across multiple channels to keep teams in-the-know.

• Values Differences: Prioritizes building diverse teams with a variety of experiences, perspectives, backgrounds and skills. Serves as role model for fostering an environment where differences are encouraged, valued, and supported.

• Develops Talent: Places a high priority on developing people to drive strong performance and achieve career goals. Takes ownership of the employee life cycle and team’s engagement and professional development.

Responsibilities

Operations

• Deliver direction, oversight, and execution of all dispensary operations. Ensure the dispensary is compliant with security, inventory, and local and state regulations.

• Drive revenue and profit through effective execution of programs, initiatives, and regionalized instore promotions.

• Oversee and manage quality product inventory, financial records, and Seed to Sale compliance.

• Maintain and enforce cash management handling protocols and daily reconciliation.

• Manage effective order & expense management processes aligned with store budgets.

• Conduct monthly audits and scorecard business reviews to identify operational inefficiencies and process improvement opportunities

Experience

• Coach Leaders and Team Members to consistently deliver memorable, positive in-store customer experiences.

• Ensure “Leader on Duty” (LOD) presence is appropriately scheduled throughout the store. Coach Leaders to actively supervise, recognize team members and redirect behaviors during LOD shifts.

• Drive revenue through a seamless omni-channel customer experience and lead teams to deliver a consistent experience across in-store, drive-thru, curbside & delivery.

• Coach leadership team to deliver Loyalty goals, drive customer retention and repeat traffic.

• Serve as a liaison to the local community and support community outreach events and initiatives.

People

• Build and retain a high-performing team through selecting the best talent and effective onboarding, training, and development.

• Inspire a culture of engagement and performance through coaching, feedback, and recognition.

• Motivate dispensary team to exceed revenue targets and key metrics, emphasizing team member behaviors, service techniques and product knowledge.

• Monitor staffing needs and ensure scheduling practices align to store labor goals. Hold team members accountable for accurate timekeeping, schedule compliance, and reliability.

• Develop Leader and Team Member talent and effectively address performance issues on a timely basis.

• Regular, dependable attendance and punctuality.

• Perform other duties as needed.

Qualifications

• Bachelor’s degree or comparable business experience

• At least five years in a supervisory or management role in a retail setting, specifically with POS business operations.

• Cannabis experience preferred

• Inventory control experience is required

• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs

• Must have reliable, responsible, and dependable attendance

• Must be 21 years or older.

• Must pass any and all required background checks.

• Must possess a valid driver’s license or state ID.

• Must be and remain compliant with all legal and company regulations for working in the industry.

• Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb

• Must have a solid understanding of the Cannabis laws, rules and regulations and passion to further their understanding and knowledge of the industry and the laws.

Skills

• Must be proactive, with a strong work ethic, attention to detail, and strong communication and leadership skills.

• Meet timelines consistently and be able to work under pressure effectively.

• Continuously open to constructive, developmental feedback, ability to maintain composure even in difficult situations.

• High interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally.

• Highly motivated, self-directed, innovative and able to work independently or among teams with keen judgment, common sense and resourcefulness.

• Adapts and thrives in a demanding, fast-paced environment

• Possesses a high level of critical thinking.

• Operates with a high level of professionalism and integrity, including dealing with confidential…