General Liability & Premises Liability Claims Adjuster

About this role

Overview Senior General Liability & Premises Liability Claims Adjuster (Remote)Compensation: $75,000–$85,000 annually (based on experience)Schedule: Monday–FridayWork Model: Fully Remote Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. Job Summary The General Liability & Premises Liability Claims Adjuster is responsible for the investigation, evaluation, negotiation, and resolution of commercial general liability, premises liability, and bodily injury claims within a national accounts environment. This role supports several high-profile national account programs operating within the hospitality, retail, and entertainment industries, requiring exceptional communication, strong liability analysis, and the ability to independently manage claims from assignment through resolution. Approximately 15% of the claim inventory involves New York exposures, making an active New York Adjuster License a requirement for consideration. Claims are handled across multiple jurisdictions nationwide and frequently involve litigated matters, attorney representation, bodily injury exposures, and complex liability investigations. The ideal candidate brings significant experience handling commercial general liability and premises liability claims, understands litigation management and defense counsel oversight, and is comfortable working directly with sophisticated national account clients that expect responsiveness, thorough documentation, and proactive claim management. This is not a high-volume production environment. Adjusters are expected to own their files, exercise sound judgment, maintain strong client relationships, and deliver high-quality claim outcomes. Responsibilities When we hire adjusters, we look for professionals who take ownership of their work, navigate complex claims with confidence, and deliver exceptional service with integrity. In this role, you’ll manage your files independently while contributing to a collaborative, high‑performing team.What You’ll Do

Investigate, evaluate, and adjust multi‑line liability claims (GL & bodily injury) in accordance with CCMSI standards and state requirements.

Manage claims involving commercial vehicles, trucking exposures, commercial general liability premises/product claims, and third‑party liability.

Determine coverage, assess liability, and develop defensible claim strategies.

Review medical, legal, and vendor invoices for accuracy and reasonableness; negotiate discrepancies as needed.

Establish, monitor, and adjust reserves in alignment with exposure and authority guidelines.

Negotiate settlements with claimants, attorneys, and representatives in accordance with client expectations.

Engage, coordinate, and manage defense counsel or other external vendors when appropriate.

Identify and pursue subrogation opportunities.

Maintain detailed and timely claim documentation, diary management, and financial reporting.

Support excess reporting requirements and client communication needs.

Deliver consistent, high‑quality service with professionalism and integrity.

Who Will Thrive in This Role? You may be a great fit if you:

Have extensive General Liability and Premises Liability claim experience

Enjoy investigating and resolving complex liability claims

Are comfortable managing litigation and working with defense counsel

Prefer a relationship-driven national account environment over high-volume transactional claim handling

Take ownership of your files and proactively communicate with clients and stakeholders

Thrive in hospitality, retail, entertainment, or other customer-facing liability exposures

Qualifications What You Bring Required Active New York Adjuster License required Active adjuster license in home state required Minimum 5 years of General Liability and Premises Liability claim handling experience

Experience handling: Commercial General Liability (CGL) claims

Premises Liability claims

Bodily Injury claims

Attorney-represented claims

Litigated claims

Experience managing claims from investigation through resolution Experience working directly with defense counsel and litigation management Strong liability investigation and coverage analysis skills Ability to evaluate damages, establish reserves, and negotiate settlements Experience handling claims across multiple jurisdictions Excellent written and verbal communication skills Strong organizational and diary management skills Ability to work independently in a fully remote environment Reliable attendance during business hours Preferred

Experience performing coverage evaluations and coverage position analysis

draft/issue tender letters

Experience working within a TPA environment

Bilingual (English/Spanish) is a bonus but not required

Why You’ll Love Working Here

4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year

Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance

Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)

Career growth: Internal training and advancement opportunities

Culture: A supportive, team-based work environment

How We Measure Success At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

Quality claim handling – thorough investigations, strong documentation, well-supported decisions

Compliance & audit…