Fulfillment Specialist

About this role

Who We're Looking For - Fulfillment Specialist

We are seeking a highly organized and proactive Order Fulfillment Specialist to join our team and take charge of maintaining relationships with our customer pipeline while driving revenue growth. The ideal candidate will possess strong communication skills, exceptional attention to detail, and a proven track record in project management and customer relationship management.

We are open to candidates who are willing to work Mountain Time Zone (MST/MDT) hours.

The Impact You Will Make

• Conduct post-fulfillment surveys and communication to ensure customer satisfaction.

• Implement and maintain a structured communication plan, including 30-60-90 day and ongoing communication with sold customers.

• Offer products and services during monthly check-ins, responsible for generating new Monthly Recurring Revenue (MRR).

• Manage contract renewals as customer contracts expire, ensuring retention and customer satisfaction.

• Increase fulfillment rates by managing orders from inception to completion/installation.

• Efficiently enter orders into the back-office system, ensuring accuracy and timeliness.

• Set milestones and proactively reach out to suppliers for updates to ensure timely delivery and installation.

• Utilize SMS/email systems to send reminders to customers regarding milestone updates.

• Proactively resolve cancellations by addressing customer concerns and finding solutions to retain their business.

• Refer customers back to the sales team to pivot to a new solution when necessary

What You Bring

• Strong communication skills, both verbal and written.

• Excellent organizational and time management skills.

• Proficiency in using CRM software and project management tools.

• Ability to work independently and collaboratively in a fast-paced environment.

• Problem-solving skills and ability to think creatively to find solutions.

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