Fulfillment Associate

About this role

SUMMARY

As a Fulfillment Center associate at Gorjana, you are joining other players on the field in helping create the “Gorjana Experience” for our online and retail customers. You will understand how each process, from receiving inventory to order fulfillment, directly impacts the business and our customers. In this role, you will support order fulfillment across multiple departments and help with inventory processes from receiving to replenishment. You will be responsible for meeting service level agreements (SLAs) and key performance indicators (KPIs) across these functions, ensuring orders are shipped on time, inventory is handled accurately, and that you follow and model safe behaviors in the warehouse.

Our fulfillment center is a key team in the business field, running at a fast pace while supporting one another and adapting to the needs of our business and customers. We are hiring both Full-Time and Part-Time associates for this role.

RESPONSIBILITIES

• Accurately receive inventory, pick, and pack orders via handheld devices (RFSmart)

• Follow standard procedures for inventory receiving and replenishment, packing, and sorting orders.

• Uphold functional and department-level goals and SLAs for receiving timelines and order fulfillment.

• Communicate and escalate delays, discrepancies, damages, or shortages to the Team Lead/Manager.

• Maintain clean, organized, and safe work areas for receiving, replenishment, packing, and shipping.

• Focus on quality and accuracy; identifying and matching each product to customer orders and purchase order receipts.

• Follow safety procedures and participate in required safety training.

• Identify and recommend process improvements to increase speed, accuracy, and efficiency.

AVAILABILITY

• Monday – Sunday

• Shifts between: 6:00 am - 9:30 pm

• Weekend shift: 6:00 am - 2:30 pm

Must be available to work at least one Saturday shift per month

COMPETENCIES:

• Adaptable and Manage Change

• Organized and Time Management

• Motivated and Results Driven

• Coachable and Receive Feedback

• Passionate about our brand