Front Office Specialist - Training Provided!

About this role

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Benefits:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance

• 401k + Employer Matching

• Paid Time Off and Paid Holidays

• Competitive Base Pay + Bonus

• Optical Education Reimbursement

• Paid Maternity Leave

Hours:

• Full Time

• Monday-Friday 8am-7pm, Saturday 8am-1pm

• You will not work all of these hours, but you must have open availability to work any shift within these hours.

SECTION 1: Job Summary

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

SECTION 2: Duties and Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.

• Provide exceptional customer service during every patient encounter (in person or via phone).

• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.

• Answer phones (both external and internal); assure prompt, courteous service at all times.

• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.

• Double check insurance authorizations to ensure completion and build accurate flow sheets.

• Knowledge of common fees charged for common visits.

• Check out patients and collect correct payments according to procedures.

• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.

• Complete daily reconciliations / close day / countdown cash drawer.

• Comply with all company policies and procedures including HIPAA.

• General office duties and cleaning to be assigned by manager.

SECTION 3: Patient Population Served

• Front Office Specialist will work with team members and patients of all ages, races, and genders.

SECTION 4: Education, Licensure & Certification Requirements

• High School Diploma or GED

SECTION 5: Experience Requirements

• Industry related experience preferred.

• Favorable result on background check as required by state.

SECTION 6: Knowledge, Skills and Abilities Requirements

• Professional in appearance and actions

• Logical and Critical thinking skills

• Customer-focused with excellent written, listening and verbal communication skills

• Enjoys learning new technologies and systems

• Detail oriented, professional attitude, reliable

• Exhibits a positive attitude and is flexible in accepting work assignments and priorities

• Meets attendance and tardiness expectations outlined in policy

• Ability to work various days and hours as needed by the business

• Ability to follow or provide verbal and written instructions with excellent grammar and spelling skills to avoid mistakes or misinterpretations

• Interpersonal skills to support customer service, functional, and team mate support

• Able to communicate effectively in English, both verbally and in writing

• Ability for basic to intermediate problem solving, including…