Front Office Patient Coordinator & Virtual Assistant

About this role

Front Office Patient Coordinator & Virtual Assistant
Job Summary
One Workforce Global is seeking a skilled Front Office Patient Coordinator & Virtual Assistant to join our growing team. This role is responsible for delivering an exceptional patient experience by managing inbound communications, appointment scheduling, insurance verification, and administrative coordination for a healthcare practice. The ideal candidate is highly organized, customer-focused, and experienced in handling patient-facing administrative functions within a remote environment.
Key Responsibilities

• Answer incoming calls and respond to patient inquiries in a professional, friendly, and timely manner

• Schedule, reschedule, and coordinate patient appointments while maintaining calendar accuracy

• Verify insurance benefits, document coverage details, and provide patients with benefit information and estimates

• Manage new patient onboarding, intake forms, and administrative documentation requirements

• Monitor voicemail, return missed calls promptly, and maintain excellent patient communication standards

• Maintain accurate patient records and upload documents into practice management systems

• Assist patients with portal access, scheduling support, and general administrative inquiries

• Track appointment metrics, patient inquiries, referral sources, and workflow completion to support operational efficiency

Must-Have Skills

• Healthcare Front Office Administration

• Patient Scheduling & Appointment Coordination

• Insurance Verification & Benefits Checking

• Patient Intake & Onboarding

• CRM and Practice Management Software Experience

• HIPAA Compliance & Confidentiality Practices

• Customer Service & Telephone Communication

• Strong Organizational and Multitasking Skills

Experience & Qualifications

• Minimum 2+ years of healthcare, medical office, patient coordination, or administrative support experience

• Previous experience in a medical, behavioral health, counseling, therapy, or outpatient healthcare setting preferred

• Experience working with U.S.-based clients, patients, or healthcare providers

• Strong written and verbal English communication skills

• Experience handling confidential patient information in compliance with HIPAA or similar privacy standards

• Proficiency with CRM platforms, scheduling systems, and healthcare software applications

• Ability to follow structured workflows, scripts, and established operating procedures

Preferred Qualifications

• Experience in behavioral health, mental health, counseling, or therapy practices

• Knowledge of insurance verification and healthcare eligibility processes

• Experience using PracticeSuite or similar EHR/Practice Management platforms

• Spanish language proficiency

• Familiarity with referral tracking, email campaign coordination, and patient engagement processes

• Experience supporting remote healthcare operations

Work Arrangement

• Remote Position

• Full-Time

• Amenable to work with shifting hours, primarily aligned with U.S. time zones

Why Join One Workforce Global?

• Full-time employment

• Competitive salary package

• HMO coverage

• Work-life balance

• Supportive and growth-oriented work environment

Join One Workforce Global and play a vital role in helping patients access quality healthcare services. If you thrive in a fast-paced administrative environment, enjoy building positive patient relationships, and are passionate about delivering exceptional customer service, we encourage you to apply and become part of a growing healthcare support team.
Originally posted on Himalayas