Front Office Agent (S26)

About this role

"Ella” means ‘come’ in Greek. A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean’s most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living. In order to support our rapid growth we are seeking to hire: Front Office Agent.
This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!

Position Summary
The Front Office Agent offers guest administrative support across the resort. He/she welcomes guests, greets people who visit the resort. Coordinates front-desk activities, including correspondence distribution, redirection phone calls, and represents the resort to guests throughout all stages of their stay.

Scope
Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
Delivers on departmental plans and objectives, to meet hotel targets
Builds and maintains effective working relationships whilst promoting the company’s culture and values
Requirements
Three or more years’ working experience in a similar role in the luxury hospitality sector (5* Hotels)
Degree / Diploma in Hospitality/Tourism
Excellent knowledge of English language
A second language (French, German, Russian, or Italian) will be considered as a plus
Position attributes
Flexibility to respond to a range of different work situations
Passion for delivering exceptional levels of guest service
Negotiation and excellent Communication skills
Pleasant personality, client oriented
Benefits
Competitive remuneration package
Career advancement in a fast-growing organization
Continuous learning & development within a transparent & inclusive working environment
Collaborative working environment
Accommodation & meals

Ella Resorts are dedicated to providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.
Join us today to build our future together.
All applications will be acknowledged and treated as strictly confidential.