Freelance Trainer & Associate Consultant (Luxury Retail / Customer Experience)

About this role

Freelance Trainer & Associate Consultant
(Luxury Retail / Customer Experience)

Location: Japan | Engagement Type: Freelance / Project-based

Role Positioning (Please Read Carefully)

This is not a generic training role. You are expected to deliver impactful training and translate business challenges into actionable behaviors.

Key Responsibilities

1. Training Delivery (Core): Deliver workshops for frontline and managers on service excellence, VIC clienteling, sales and leadership.

2. Business Translation: Translate business issues into behavioral standards and training solutions linked to KPIs.

3. Content Adaptation: Customize CXG frameworks and localize for APAC.

4. Light Consulting Support: Support workshops and provide structured feedback.
Requirements
Mandatory Requirements (Non-negotiable)

Luxury / Premium Brand Experience: Must have hands-on experience (retail, clienteling, L&D).

Training Experience: Experience training frontline and managers with strong facilitation skills.

Business Understanding: Ability to connect training with business outcomes.

Preferred Profile

Store manager / L&D / consulting experience preferred.

Extensive experience in the automotive industry highly preferred.

Language: Japanese & English delivery

What We Do NOT Look For

Generic trainers without retail experience or purely theoretical profiles.

Application Requirements

CV + Training portfolio + 1 case (business challenge, solution, impact)

Benefits
To be discussed during the interview.