Freelance IT Service Delivery Analyst / Senior Support Engineer (Microsoft)

Over deze functie

For a global customer in Sint-Niklaas, we are searching for a freelance IT Support Engineer, responsible for delivering 1st and 2nd line technical support while maintaining and improving the company's hybrid Microsoft infrastructure across multiple business functions. The role combined end-user support, systems administration, infrastructure modernization, and project delivery.

**Key Responsibilities**

· Provide 1st and 2nd line technical support, resolving incidents and service requests within agreed service levels. · Support and administer a hybrid Microsoft infrastructure comprising on-premises Windows Server environments, Microsoft Azure services, and virtualized server platforms. · Install, configure, maintain, and troubleshoot end-user devices, including desktops, laptops, thin clients, barcode scanners, handheld scanners, multifunction printers, label printers, and associated peripherals. · Perform user lifecycle administration, including onboarding, offboarding, account provisioning, password management, and IMAC (Install, Move, Add, and Change) activities. · Administer Active Directory and Azure Active Directory (Microsoft Entra ID), ensuring appropriate user access and identity management. · Manage and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, Office 365, Microsoft Intune, and Azure Active Directory. · Deploy, configure, and manage endpoint devices using Microsoft Intune, including policy deployment, application management, and device compliance. · Administer printer infrastructure and industrial label printers, ensuring reliable printing services across office and manufacturing environments. · Manage file permissions and access control through Active Directory security groups and Distributed File System (DFS). · Coordinate desktop, laptop, and thin client refresh programmes, including hardware replacement, imaging, deployment, and migration to Windows 11. · Support infrastructure and business improvement projects, assisting with planning, implementation, testing, and post-deployment support. · Assist with the migration of legacy on-premises SharePoint and DFS file storage to SharePoint Online and Microsoft Teams. · Monitor and maintain IT systems to ensure optimal performance, security, and availability. · Liaise with third-party vendors and internal stakeholders to resolve technical issues and deliver IT services effectively. · Contribute to the continual improvement of IT Service Management processes by helping structure and standardise the Service Desk in accordance with ITIL best practices. · Create, review, and maintain technical documentation, knowledge base articles, and standard operating procedures to improve service quality and knowledge sharing.

**Technical Environment**

· **Cloud & Identity:** Microsoft Azure, Microsoft Entra ID (Azure Active Directory), Microsoft 365,...

\-