Fraud Strategy SME

About this role

Trust unlocks our greatest potential.

For decades, the clearing of payments remained unchanged and unchallenged. We asked, what if there was a better way? What if we could make banking infrastructure faster, safer, more reliable, and easier to access for all? Here is where you can think radically and responsibly to find the best solution.

What happens when you know you’re inherently trusted? Trust creates safety. Safety encourages you to be brave, to challenge, to fail, to try new things and to execute. At ClearBank everything revolves around trust. We’re not expected to earn it, but we are expected not to break it. We’re trusted to own it. To solve issues in the moment. To know a good risk when we see one, and the judgement to know that ‘can’ doesn’t always mean you ‘should’.

What you can expect:

ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank.

If that excites you, how about joining our Financial Crime Operations Team as a Fraud Strategy SME? Reporting into the Fraud Manager, you will support the day-to-day delivery of fraud operations and help strengthen our fraud controls across cards and payments. You will be supporting the Fraud SME and wider team to deliver exciting new products, whilst acting as a key point of contact for fraud queries and escalating appropriately, supporting stakeholders with clear, accurate fraud prevention information and supporting the ongoing development of ClearBank’s fraud strategy.

Your role includes:

Supporting Fraud Strategy and Control Development:

- Help lead the day-to-day operation of fraud prevention and detection controls (e.g., alerts, rules, queues, tools and monitoring) and providing input to improvements under the direction of the Fraud SME

- Spotting control gaps and operational issues (false positives/negatives, process breaks, emerging typologies) and helping test and implement enhancements to mitigate fraud risks

- Documenting and help deliver the rollout of the end-to-end fraud operating model (process maps, playbooks, SLAs) and helping ensure teams follow agreed procedures and escalation paths

Fraud Monitoring and MI:

- Monitoring fraud alerts and patterns, using management information (MI) and case insights, flagging emerging threats, and supporting reviews of control effectiveness with the Fraud SME

Fraud Casework and Investigations Support:

- Supporting fraud case escalations, coordinating with operations and customer-facing teams and escalating higher-risk or complex cases to the Fraud SME

Training and Knowledge Sharing:

- Contributing to playbooks, FAQs and training materials, and helping coach colleagues and the wider business on fraud processes, investigation steps, and reporting requirements

Applying Regulations, Scheme Rules and Policy:

- Building a working knowledge of relevant laws, regulations, and scheme rules, and applying internal policies and procedures accurately; escalating interpretation questions to the Fraud SME when needed

Stakeholder Coordination:

- Coordinating day-to-day activity with internal teams (e.g., operations, risk, compliance, product) and supporting external interactions (e.g., scheme queries, information requests) under the guidance of the Fraud SME

Risk Assessment Support:

- Providing fraud input and oversight into new products, services, and process changes by completing operational checklists, testing controls, and escalating risks and recommendations to the Fraud SME

Reporting and Documentation:

- Producing clear, accurate reporting on fraud losses, trends, cases and outcomes, maintaining audit-ready documentation relating to strategy and risk appetite decisions. Escalating key risks and incidents through the agreed governance channels

What you’ll bring:

To excel in this role, you’ll also need:

- Strong background in Fraud: Demonstrable understanding of fraud management for cards and/or payments (alerts, claims, investigations, decisioning, documentation, and escalations). You may not have led strategy, but you can confidently operate within established frameworks and learn quickly

- Working knowledge and exposure to core fraud management capabilities, systems and controls

- Alert/rules monitoring and basic tuning support (working with others to optimise data, rules, and queue performance)

- Fraud case triage, investigation support, and consistent decision documentation

- Supporting customer outcomes overseeing accurate operational handling of fraud loss refunds, disputes, and complaint inputs (working with customer-facing teams)

- Accurate internal reporting (case notes, trend summaries, and operational performance tracking)

- Supporting control assurance teams in their activities (sampling, QA checks, evidence gathering) and escalating findings to the Fraud SME

- Operational responses to different fraud typologies

- Experience using technology-based fraud systems (detection, prevention, containment) and working with others to raise improvements and test changes.

- Analytical Skills: Ability to analyse data, identify patterns, and draw conclusions related to fraud

- Excellent Communication Skills: Ability to communicate complex information clearly and concisely, both verbally and in writing. Tailoring communications to appropriately to the audience (operations, product, senior leadership)

- Problem-Solving Abilities: Ability to identify and resolve fraud-related issues effectively

- Exposure to Relevant Regulations: Working knowledge of relevant UK laws and regulations related to fraud and financial crime

- Technical Proficiency: Familiarity with fraud detection tools, databases, and other relevant technologies

- Organisation and Task Management: Ability to prioritise effectively, and meet deadlines, with oversight and support from the Fraud SME

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