Franchise Business Consultant

About this role

<div> <p><strong>Position Overview:</strong></p> <p>The Franchise Business Consultant (FBC) serves as a strategic advisor and coach to a portfolio of</p> <p>20–25 franchise locations. This role provides operational guidance, financial coaching, sales and</p> <p>marketing alignment, training support, sourcing and pricing analysis, and process improvements to</p> <p>drive performance and long-term success.</p> <p> </p> <p><strong>Responsibilities: </strong></p> <p> </p> <p><u>Operational Excellence & Compliance</u></p> <ul> <li>Conduct site audits to ensure adherence to brand standards and operational requirements.</li> <li>Evaluate profitability, overhead costs, and operational efficiencies to strengthen margins.</li> <li>Track key performance indicators to assess operational health across assigned locations.</li> </ul> <p> </p> <p><u>Franchisee Coaching & Business Support:</u></p> <ul> <li>Provide ongoing coaching on staffing, financial management, workflow optimization, and revenue growth.</li> <li>Maintain structured meeting cadence: 3× weekly for new franchisees and bi-weekly for established franchisees.</li> <li>Facilitate Level 10 Meetings to review KPIs, priorities, issues, and solutions.</li> <li>Identify root causes of operational challenges, develop data-driven action plans, and lead execution for measurable improvement.</li> </ul> <p> </p> <p><u>Financial Analysis, Budgeting & KPIs:</u></p> <ul> <li>Review franchisee financial statements to identify gaps and improvement opportunities.</li> <li>Provide annual budget guidance and assist franchisees in setting realistic revenue, profit, and operational goals.</li> <li>Develop, standardize, and implement systemwide KPIs and track franchisee performance.</li> <li>Recommend overhead-reducing strategies and cost-optimization opportunities.</li> <li>Assist franchisees in sourcing materials and supplies to ensure costs align with budget goals.</li> <li>Review pricing structures and adjust margins to respond to seasonal fluctuations and demand spikes.</li> </ul> <p> </p> <p><u>Process Improvement & SOP Implementation:</u></p> <ul> <li>Create, refine, and implement standardized SOPs to ensure consistent and efficient operations.</li> <li>Lead the problem-solving process from assessment through execution, ensuring solutions are effective and sustainable.</li> <li>Collaborate with internal departments to streamline workflows and introduce tools that enhance scalability and efficiency.</li> </ul> <p> </p> <p><u>Marketing, Sales Strategy & Alignment:</u></p> <ul> <li>Support franchisees in developing and refining local marketing plans aligned with brand goals.</li> <li>Strengthen sales processes including lead management, conversion strategies, and customer engagement.</li> <li>Ensure alignment between marketing initiatives, sales goals, and operational objectives.</li> </ul> <p> </p> <p><u>Training & Development:</u></p> <ul> <li>Assist in creating training materials, SOP documentation, and onboarding resources.</li> <li>Train new employees with emphasis on improving sales performance and customer engagement.</li> <li>Deliver group and one-on-one training sessions for new programs and ongoing performance development.</li> </ul> <p> </p> <p><u>Special Projects & Collaboration:</u></p> <ul> <li>Support initiatives related to operational enhancements, cost savings, technology rollouts, and resource development.</li> <li>Collaborate with Marketing, Technology, Training, and Compliance teams to support franchisee success.</li> </ul> <p> </p> <p><u>Field Visits & Reporting:</u></p> <ul> <li>Conduct approximately 20 on-site visits annually to provide hands-on coaching and operational assessments.</li> <li>Prepare detailed reports summarizing findings, KPI performance, and improvement recommendations.</li> <li>Maintain proactive communication with franchisees and internal stakeholders.</li> </ul> <p> </p> <p><strong>Qualifications:</strong></p> <ul> <li>3–5 years of experience in franchising operations, franchisee coaching, business consulting, or a related field.</li> <li>Bachelors degree in business or a related field is preferred</li> <li>Strong problem-solving skills with the ability to develop and implement effective solutions.</li> <li>Excellent written and verbal communication skills.</li> <li>Highly organized with the ability to manage multiple priorities independently.</li> <li>Analytically minded with the ability to evaluate performance data to identify growth opportunities</li> <li>Ability to travel up to 40%</li> <li>Ability to maintain confidentiality and stay composed under pressure</li> </ul> </div> <div> </div> <div> <p>The estimated compensation range for this position is $90,000 to $110,000 annually. Actual compensation for the position is based on a variety of factors, including, but not…