Franchise Business Consultant

About this role

Position Overview:

The Franchise Business Consultant (FBC) serves as a strategic advisor and coach to a portfolio of

20–25 franchise locations. This role provides operational guidance, financial coaching, sales and

marketing alignment, training support, sourcing and pricing analysis, and process improvements to

drive performance and long-term success.

Responsibilities:

Operational Excellence & Compliance

• Conduct site audits to ensure adherence to brand standards and operational requirements.

• Evaluate profitability, overhead costs, and operational efficiencies to strengthen margins.

• Track key performance indicators to assess operational health across assigned locations.

Franchisee Coaching & Business Support:

• Provide ongoing coaching on staffing, financial management, workflow optimization, and revenue growth.

• Maintain structured meeting cadence: 3× weekly for new franchisees and bi-weekly for established franchisees.

• Facilitate Level 10 Meetings to review KPIs, priorities, issues, and solutions.

• Identify root causes of operational challenges, develop data-driven action plans, and lead execution for measurable improvement.

Financial Analysis, Budgeting & KPIs:

• Review franchisee financial statements to identify gaps and improvement opportunities.

• Provide annual budget guidance and assist franchisees in setting realistic revenue, profit, and operational goals.

• Develop, standardize, and implement systemwide KPIs and track franchisee performance.

• Recommend overhead-reducing strategies and cost-optimization opportunities.

• Assist franchisees in sourcing materials and supplies to ensure costs align with budget goals.

• Review pricing structures and adjust margins to respond to seasonal fluctuations and demand spikes.

Process Improvement & SOP Implementation:

• Create, refine, and implement standardized SOPs to ensure consistent and efficient operations.

• Lead the problem-solving process from assessment through execution, ensuring solutions are effective and sustainable.

• Collaborate with internal departments to streamline workflows and introduce tools that enhance scalability and efficiency.

Marketing, Sales Strategy & Alignment:

• Support franchisees in developing and refining local marketing plans aligned with brand goals.

• Strengthen sales processes including lead management, conversion strategies, and customer engagement.

• Ensure alignment between marketing initiatives, sales goals, and operational objectives.

Training & Development:

• Assist in creating training materials, SOP documentation, and onboarding resources.

• Train new employees with emphasis on improving sales performance and customer engagement.

• Deliver group and one-on-one training sessions for new programs and ongoing performance development.

Special Projects & Collaboration:

• Support initiatives related to operational enhancements, cost savings, technology rollouts, and resource development.

• Collaborate with Marketing, Technology, Training, and Compliance teams to support franchisee success.

Field Visits & Reporting:

• Conduct approximately 20 on-site visits annually to provide hands-on coaching and operational assessments.

• Prepare detailed reports summarizing findings, KPI performance, and improvement recommendations.

• Maintain proactive communication with franchisees and internal stakeholders.

Qualifications:

• 3–5 years of experience in franchising operations, franchisee coaching, business consulting, or a related field.

• Bachelors degree in business or a related field is preferred

• Strong problem-solving skills with the ability to develop and implement effective solutions.

• Excellent written and verbal communication skills.

• Highly organized with the ability to manage multiple priorities independently.

• Analytically minded with the ability to evaluate performance data to identify growth opportunities

• Ability to travel up to 40%

• Ability to maintain confidentiality and stay composed under pressure

The estimated compensation range for this position is $90,000 to $110,000 annually. Actual compensation for the position is based on a variety of factors, including, but not…