Founding Product Deployment Specialist

About this role

Valence has built the only AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance and support to any leader or employee. We’re not just talking about the future of work — we’re building it now, with the most innovative Fortune 500 companies across healthcare, financial services, manufacturing, and technology.

Learn more about our work with Microsoft: Valence Brings AI Coaching More Deeply Into the Flow of Work with Microsoft 365 https://www.valence.co/blog/valence-microsoft-365-may-2026

Our focus is on the problems that actually decide whether AI changes how organizations operate — the ones with no playbook, no obvious answers, and no guarantee of success. If you want to be part of the small group that defines how AI transforms the future at a global scale, this is your chance.

And this isn’t for everyone. We’re not looking for people who want predictability or incremental progress. We only want those who are restless at the edge of what’s possible, who get bored when things feel “done,” and who are driven to redefine what AI can mean for leaders, companies, and the world. Because at Valence, the work worth doing is the kind that redefines work itself.

ABOUT THE ROLE

This role owns the operational system behind successful product launches at Valence - getting capabilities turned on for clients at scale. You'll build the repeatable process that helps us introduce new features in a coordinated, scalable way across product, engineering, customer success, and our enterprise clients.

In the near term, this means rolling up your sleeves with our first cohort of priority clients - getting on the phone, working through IT and security blockers, and driving direct activation. Over time, it means building the playbook, internal enablement, and adoption infrastructure that lets us scale launches across 80+ enterprise clients without it depending on any one person. You'll be the connective tissue between Product/Engineering (what's shipping) and CS/Commercial (what clients need to hear and do).

This role will report to our VP of Engineering, but will work very collaborating across different teams.

ABOUT VALENCE

We're the only company pioneering leadership coaching for large enterprises in an AI-first way. Our mission is to transform how the world's biggest companies approach learning and development, helping teams work better together through AI-powered personalization that adapts to individual goals and organizational culture using the latest advances in machine learning and natural language processing.

We've been featured in Harvard Business Review, TIME, World Economic Forum, Financial Times, Forbes and an Inc. 5000 fastest-growing private companies in America. Our clients represent the most diverse and sophisticated enterprise AI implementations globally, including Coca-Cola, Delta, Nestlé, General Mills, Schneider Electric, Deutsche Telekom, AstraZeneca, Prudential, CVS and Bristol Myers Squibb.

Working at Valence means you'll work directly with Fortune 500 technology leaders, building expertise through the most complex enterprise deployments while gaining insight into diverse organizational approaches to AI transformation. These aren't just any enterprise clients - they're the companies defining what AI-first business transformation looks like across every major industry.

WHAT YOU'LL DO

Drive direct activation with priority clients

- Partner hands-on with our first cohort of clients to get new features turned on — making the calls, running the meetings, working through IT/security/legal blockers

- Build trusting relationships with both senior sponsors (CHROs, SVPs) and day-to-day operators (L&D leads, program managers) that translate into faster activation

- Translate new features into client-relevant value, not just product specs

Build and own the deployment system

- Design and run a repeatable process for launching new product capabilities across our enterprise base

- Coordinate customer-facing release trains, phased rollouts, and launch timing across client segments

- Develop launch playbooks, internal enablement, and customer talk tracks that scale beyond you

- Stand up a beta cohort to quickly validate features with the right mix of clients

Track and drive adoption at scale

- Track activation rates, feature adoption, and time-to-value across the client base

- Identify laggards proactively and run the process to systematically unblock them

- Use adoption data to drive both client conversations and internal roadmap influence

Synthesize feedback into product influence

- Aggregate signal from across the client base into a clear, prioritized voice on the roadmap

- Partner with product and engineering on what's testable, where features need to evolve, and how to close gaps blocking adoption

Coordinate cross-functionally

- Work across CS, Engagement Managers, product, and engineering without formal authority

- Manage the release calendar; flag dependencies and conflicts early

- Create structure around support, regression handling, and incident communication on the customer side

WHAT WE'RE LOOKING FOR

Must-haves

- 5+ years in customer-facing roles in B2B SaaS - implementation, customer success, solutions engineering, or a similar function where you've owned client outcomes end-to-end

- Track record of personally driving feature adoption or product activation at enterprise clients - meaning you've moved the number, not just managed the process

- Strong client presence: equally credible with a CHRO and an IT lead, and comfortable picking up the phone to push something forward

- Demonstrated ability to build systems and playbooks where none existed - comfortable creating structure rather than inheriting it

- Project management rigor: can run multiple client workstreams simultaneously without dropping threads

- Data fluency: comfortable tracking activation rates, feature…