Founding Account Executive, EMEA

About this role

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.

Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/.

The Role

- Own full-cycle sales for inbound and outbound opportunities across EMEA, from SMB to enterprise

- Source a meaningful share of your own pipeline through outbound

- Sell to B2B tech companies of all sizes, from under-500-employee companies to larger accounts

- Run demos and handle technical questions directly, with our Solutions Engineering team there to support you on the toughest problems

- Navigate EMEA-specific buying dynamics like data residency, GDPR, and procurement cycles

- Help shape our early GTM motion in the region — positioning, messaging, and playbooks

- Work in person with our small EMEA team in London

Requirements

- 2+ years of full-cycle SaaS sales experience

- Experience selling deals ranging from $10k to $100k+ ARR

- Comfortable with outbound prospecting

- Able to sell differentiated, technical products to sophisticated buyers

- Based in London (or willing to relocate) and in-office five days a week

Nice to Haves

- Experience being a founding or early sales hire in a new region or market

- Sold into competitive, incumbent-heavy markets

- Experience selling to Support, Success, or Post-Sales teams

- Familiarity with AI-driven products

Sales Stack

- Salesforce

- Scratchpad

- Salesbricks

Benefits
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 Pension plan
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend