Forward Deployed Engineer - I

About this role

Asia’s leading robotics solutions provider, automating enterprise supply chains since 2017. We build syncOS — the industry-first no-code platform that lets manufacturers and warehouse operators integrate, reprogram, and scale automation systems without halting production or calling in specialists. Our autonomous mobile robots (AMRs) run 24/7 for global brands — transforming production lines in hours, not weeks.
Australia is a growing deployment market for Botsync’s AMR fleet, with customers running live automation across facilities that need dedicated on-site engineering support.

What does Success look like:

Success in this role is measured by commissioning quality and speed: automation systems installed, validated, and handed over to full operational readiness on schedule, with proactive issue identification and strong customer satisfaction through the hypercare phase.

Key Responsibilities:
Deployment and commissioning

• Oversee the installation and activation of automation systems at customer locations

• Conduct thorough system and safety checks to ensure compliance with regulations and optimize performance

• Document commissioning processes and maintain detailed records, including deployment details, checklists, photos, and SAT reports

• Perform preventive maintenance of systems every quarter and replace components if necessary
Troubleshooting and support

• Troubleshoot and resolve technical issues related to AMRs, ROS navigation, PLCs, and associated software

• Coordinate with the remote support team for an efficient handover of projects during the hypercare phase

• Predict and notify the team lead of any safety issues to be addressed on-site, ensuring a proactive approach

• Participate in monthly KT sessions on version upgrades and bug fixes
Customer engagement and reporting

• Provide comprehensive training to customer personnel on AMR operations and maintenance procedures

• Develop relations with customer’s operations or maintenance teams

• Update weekly reports regularly, highlighting progress, challenges, and resolutions

• Identify and propose potential improvements to AMR performance and user experience
Requirements
Essential

• Bachelor’s degree in Engineering (Computer, Mechatronics, Robotics, Electrical, or a related field)

• Hands-on experience with AMRs, ROS / ROS2, PLCs, or similar automation technologies

• Ability to work independently in on-site, customer-facing environments

• Willingness to travel frequently to customer sites as required

• Full working rights in Australia

Highly desirable

• Exposure to industrial safety and compliance checks in a manufacturing or warehouse environment

• Experience troubleshooting integrated hardware and software systems in the field
Benefits

• Competitive salary

• Comprehensive health benefits package

• Hustle of a young startup, always something to do and something to improve

• Opportunities for professional development and growth into management roles

• Collaborative and inclusive work environment