Field Technician Operations Lead

About this role

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You and The Role

Zipline is hiring a Field Technician Operations Lead to oversee the team that keeps our Dropbox locations safe, reliable, and ready to support daily delivery operations.

You’ll manage the Field Support Supervisor and provide direction for the regional technician team. Dropboxes are located at partner sites and are an important part of Zipline’s delivery operation. Your team will inspect equipment, complete preventive maintenance, troubleshoot issues, and maintain site safety and quality standards.

This is a field operations leadership role with responsibility for team performance, site readiness, and consistent execution across multiple locations. You’ll set priorities, develop the supervisor and technicians, and coordinate with partner teams and internal groups when equipment or site issues affect operations. You’ll also use performance trends and field feedback to improve maintenance processes and reduce recurring problems.

We’re looking for a hands-on operations leader who can set clear expectations, develop strong frontline leaders, and make sound decisions when priorities change. You should be comfortable working across teams, spending time in the field, and turning operational issues into practical improvements.

What You'll Do

• Manage and develop the Field Support Supervisor, who leads the regional Field Support Technician team.

• Set clear expectations for safety, equipment reliability, site readiness, partner communication, and work quality.

• Establish regional plans for inspections, preventive maintenance, repairs, and site coverage.

• Ensure technicians have the schedules, tools, parts, training, and procedures needed to complete work safely and effectively.

• Review team performance, work orders, inspection records, repair completion, and open issues.

• Prioritize work based on safety risk, customer and partner impact, operational urgency, and available resources.

• Provide direction during complex equipment issues, recurring failures, and operational disruptions.

• Coordinate escalations with engineering, maintenance, operations, vendors, and partner teams.

• Build consistent processes for site inspections, issue documentation, repair follow-up, and communication.

• Monitor trends in Dropbox availability, repeat repairs, unresolved work, and site readiness; use findings to recommend improvements.

• Ensure the team records clear notes, photos, and repair details so issues can be understood and resolved.

• Visit sites regularly to assess conditions, review work, and stay connected to frontline challenges.

• Build a strong safety culture and ensure team members follow established procedures.

• Support hiring, onboarding, training, and performance development for the supervisor and technician team.

• Provide leadership updates on regional performance, equipment risks, staffing needs, and improvement plans.

• Identify opportunities to improve maintenance planning, reduce downtime, and strengthen the partner experience.

What You'll Bring

• Experience leading field operations, technical service, facilities maintenance, equipment repair, or a similar multi-site operation.

• Experience managing supervisors or team leads and developing frontline employees.

• Strong judgment and the ability to balance safety, service reliability, partner needs, and operational priorities.

• The ability to set clear goals, review performance, and hold teams accountable with consistency and respect.

• Strong written and verbal communication skills, including concise updates for technical and non-technical audiences.

• Strong planning and organizational skills across multiple locations, teams, and work priorities.

• A practical understanding of preventive maintenance, troubleshooting, work orders, and field service operations.

• A customer-first mindset and the ability to build productive relationships with partners and vendors.

• Comfort working independently, collaborating across departments, and spending regular time in the field.

• A continuous improvement mindset and the ability to turn performance trends into clear actions.

• Experience with distributed field teams, partner-operated sites, or equipment supporting time-sensitive operations is preferred.

Minimum Qualifications

• Valid driver’s license and a driving record that meets company requirements.

• Ability to travel…