Field Systems Engineer Pipeline

About this role

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You and The Role

Field Systems Engineering sits at the intersection of Engineering and Operations. We are responsible for understanding how Platform 2 performs in the real world, resolving its hardest technical problems, and turning what we learn into lasting improvements to the product and the way it is operated and maintained.

As a Field Systems Engineer, you will own the health and performance of one or more Platform 2 subsystems. You will investigate complex and often intermittent failures using telemetry, software tools, physical inspection, and hands-on testing. You will lead issues from initial containment through root cause and corrective action, partnering closely with design engineers to ensure fixes are implemented permanently.

We are hiring across several technical disciplines, including:

• Avionics, electrical systems, and embedded software

• Perception, sensing, autonomy, and system software

• Powertrain, batteries, motors, and power electronics

• Ground systems, charging, and electromechanical equipment

• Structures, mechanisms, and system integration

You do not need to be an expert in every area. Strong candidates bring deep expertise in at least one discipline, sound engineering fundamentals, and the ability to reason across hardware, software, and operational boundaries.

What You'll Do

• Serve as a technical authority for your assigned Platform 2 systems, developing a deep understanding of their design, behavior, failure modes, and operational use.

• Lead the investigation of complex field issues by combining telemetry and log analysis, physical failure analysis, bench testing, operator feedback, and first-principles reasoning.

• Provide technical leadership during field escalations, including developing safe containment plans and supporting hands-on troubleshooting when necessary.

• Drive issues from detection through root cause, corrective action, validation, and fleet implementation.

• Build software, dashboards, automated analyses, and diagnostic tools that identify degraded or off-nominal behavior before it causes operational disruption.

• Use fleet data to identify reliability trends, prioritize engineering work, and measure whether corrective actions delivered the expected improvement.

• Partner with design, test, reliability, manufacturing, quality, and operations teams to develop solutions that balance safety, reliability, availability, and cost.

• Translate field experience into clear engineering requirements and influence future designs for reliability, diagnosability, testability, maintainability, and ease of operation.

• Develop and validate troubleshooting, inspection, repair, maintenance, and return-to-service procedures.

• Improve the technical systems used to communicate known issues, fleet risks, troubleshooting guidance, and engineering changes to field teams.

• Spend time working directly with the hardware and alongside the operators and technicians who use and maintain it.

Discipline Areas

Depending on your background and the needs of the team, your primary area of ownership may include:

Avionics and Embedded Systems

• Diagnose failures involving flight computers,…