Field Software Engineer

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<h2>About the Role</h2> <p><span style="font-weight: 400;"> </span></p> <p class="font-claude-response-body break-words whitespace-normal">Most support engineers wait for the ticket. You won't.</p> <p class="font-claude-response-body break-words whitespace-normal">As a Field Software Engineer at VTEX, you are the technical face of the platform for a portfolio of enterprise brands and retailers. You work inside a cell — a small, dedicated squad that pairs you with our commercial team — so you know your customers' businesses, their architectures, and their roadmaps before problems ever reach a queue.</p> <p class="font-claude-response-body break-words whitespace-normal">Your job is to unblock. When a customer hits a technical wall — a tricky integration, a performance bottleneck, a conflict between what they built and what the platform expects — you step in, diagnose it, and drive it to resolution. Sometimes that means writing code. Sometimes it means getting the right people in a room. Always, it means the customer moves forward.</p> <p class="font-claude-response-body break-words whitespace-normal">This is a role for engineers who genuinely enjoy working with people. Deep VTEX technical knowledge is the entry ticket; a real vocation for service is what makes you great at it.</p> <p class="font-claude-response-body break-words whitespace-normal">This is an in-office position based at your local VTEX office.</p> <p><span style="font-weight: 400;">*For this position you are required to attend the office 4 days a week (Monday - Thursday), and remote work on Friday.</span></p> <h2> </h2> <p><span style="font-weight: 400;"> </span></p> <h2>What You Will Do</h2> <div> <ul> <li class="font-claude-response-body whitespace-normal break-words pl-2">Unblock customers proactively: anticipate technical conflicts, identify risks in customer implementations, and resolve them before they become escalations — not just react to tickets.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Work embedded in a cell with our commercial team, partnering daily with Sales and Success on your shared portfolio and bringing the technical perspective to renewals, expansions, and strategic conversations.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Own complex technical cases end to end: debug, reproduce, and resolve implementation issues across the VTEX platform — storefront, APIs, integrations, checkout, and beyond — collaborating with customer and partner teams when needed.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Be the customer's trusted technical advisor: guide them toward better architecture decisions, best practices, and platform capabilities they didn't know they had.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Feed what you learn back into VTEX by turning recurring issues into documentation, product feedback, and playbooks.</li> </ul> <h2>Who you are<br><br></h2> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Hands-on experience building or implementing on the VTEX platform is a must — you know VTEX IO / FastStore, Master Data, the core APIs, and how a VTEX store actually works in production.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Knowledge of REST APIs and GraphQL, and familiarity with debugging tools like Chrome DevTools and Postman.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">A genuine vocation for service — you find satisfaction in solving someone else's problem, and customers feel it.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Strong communication skills: you can explain a technical root cause to a developer and to a business stakeholder in the same meeting.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">A self-taught, proactive mindset — you ask probing questions, validate assumptions, and go find the answer.</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>Nice to Have</strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">English (working proficiency)</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Digital commerce experience beyond VTEX</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">SEO and front-end performance optimization knowledge</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Degree in Engineering, Computer Science, or related field</li> </ul> </div> <div><hr></div> <div> </div> <h2>About VTEX</h2> <div>VTEX (NYSE: VTEX) is the composable and complete…